Scotiabank woes

by Ironwood, Sunday, November 10, 2019, 12:43 (7 days ago) @ Roberto!
edited by Ironwood, Sunday, November 10, 2019, 12:53

A number of years ago we were quite pleased to see a Scotiabank branch here in Zihuatanejo.
Today? Not so much.
For the past week we've made numerous forays to the branch to use the ATM, only to find it out of order. It was suggested to us that we use the Scotiabank ATM at Sorianas, however, an acquaintance tried that and was rewarded by having their card "eaten" by the ATM which then required a spate of calls to have the card cancelled.
Needless to say we weren't going to attempt Scotiabank fate with our Scotiabank card and trundled over to Banorte to use their ATM which tacked on a 47 peso charge - a service charge we didn't pay at Scotiabank - but at least we got our funds.
Another annoying practice with Scotiabank was after we couldn't use the ATM, we attempted to exchange US dollars to pesos and they wouldn't do it even though we were Scotiabank customers. Fortunately there was a bank customer who had an account in the branch and she kindly got the US dollars exchanged for us.
I plan to contact Scotiabank Head Office on our return and see what can be accomplished, but quite frankly doubt much will change.

Been there, done that. BNS head office Toronto will pass the buck, stating that Scotiabank Mexico makes their own policies, and you should direct your inquiries to them. Irritating, isn't it, when a Canadian bank lures Canadian customers by proudly advertising their extensive foreign branch services, (especially in Mexico), but when that Canadian account holder complains, all of a sudden:
"Hey, it's not our problem!"

Maybe someone could explain to me why, when the Scotiabank ATM is on the fritz, a Scotiabank account holder could not make a debit transaction right at the teller, and get the pesos they require. It's not as if the entire bank computer network is down, just because the ATM is.
I think I'll ask BNS Toronto.....but they'll say "Ask Mexico".

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