Global Pass

by Paulf @, Mount Sterling, Ky 40353, Wednesday, October 04, 2017, 10:39 (18 days ago)

We flew into O'Hare on a nonstop 9 hr flight from Warsaw, Poland Monday evening. After 3 kiosk later I found 1 that would read my passport as a GP member. After numerous times my wife could not get her passport to come up. A person came over and ask was she using a new passport- it seams her Global Pass did not link up to her new passport- appears this is normal. At least she was put in a short immigration line.
So if you have a new passport since getting your GP, call and make sure they link up.

Global Pass

by BL @, Wednesday, October 04, 2017, 10:46 (18 days ago) @ Paulf

Yo can (should) update it on the website. Use your same credentials as when you originally requested Global Entry and under "documents" update passport number. I just got a new passport, but have not used it yet.

Lucky your wife was on a short line!

Avatar

Global Pass

by Labrat ⌂ @, The Roosterfish Foundation, Wednesday, October 04, 2017, 10:46 (18 days ago) @ Paulf

Good to know!!

Thanks for the heads up Paul!

Keith

--
Más Chile Más Mejor

Pay no attention
Just Another Tourist

Avatar

Global Pass

by Fran @, Evanston, IL, Wednesday, October 04, 2017, 13:15 (18 days ago) @ Paulf

When I got my new passport, I seem to recall that I was also given notice to update my Global Entry. I entered the new passport information on my Global Entry account and everything went smoothly when I used it at the kiosk.

Avatar

Global Pass

by Helene @, Zih, Wednesday, October 04, 2017, 14:04 (18 days ago) @ Paulf

Thank you for this information. I'm flying on Saturday and would not have known about this.

Global Pass

by Sallienyc @, New York City, Thursday, October 05, 2017, 09:11 (18 days ago) @ Helene

Global entry needs to be updated on line so check your card to see the expiration date.

Global Pass

by tay50, Thursday, October 05, 2017, 09:38 (18 days ago) @ Sallienyc

Good to know, heading to the post office today to send in my renewal of my passport, thanks for the information.

Avatar

Global Pass

by Fran @, Evanston, IL, Thursday, October 05, 2017, 15:49 (17 days ago) @ Sallienyc

Our experience with renewal is that you will receive a note reminding you that your Global Entry is expiring and information on how to initiate the renewal. Renewal was quite easy although you are cautioned that some renewals may require an interview. My husband’s did not. He just paid his money.

As far as new passports and updating your Glibal Entry, it just makes sense that if your expired passport is still the passport of record, you won’t be able to enter the country using your Global Entry pass. The machine will read an expired passport.

Global Pass

by Paulf @, Mount Sterling, Ky 40353, Thursday, October 05, 2017, 12:05 (17 days ago) @ Paulf

This is why I love this Board, when someone runs into a problem or has information it is put on the board to make members who it effects know. There have been numerous occasions information from the Board helped me.