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Seniors allowed at Soriana, Hours, their Response

by Talley Ho @, Playa la Ropa, Saturday, May 02, 2020, 13:32 (62 days ago)
edited by Talley Ho, Saturday, May 02, 2020, 14:20

Estimado Cliente

PRESENTE:

Nos dirigimos a usted con el fin de poder atender los comentarios que nos expresó por medio de Sitio Web el día 02 de Mayo del presente año.

El motivo del presente correo es para hacerle mención que los Establecimientos cuentan con un horario especial, para personas mayores, incluyendo personas embarazadas y con inpertención, etc, en un horario de 09:00 de la mañana a 11:00 de la mañana, por lo cual le hago mención que no se le debe de estar negando el acceso, en caso de ser así nuevamente puede comunicarse al 8183299252 línea de Atención a Clientes Soriana, para su debido apoyo ante la situación que presenta.

Agradecemos mucho nos haya contactado, en Soriana estamos para servirle, que tenga un excelente día.

This basically says that the special times for Seniors, pregnant and minors is from 9 to 11am. IF they don't let you in, call the number above.

We just put the number in the phone, but don't anticipate a problem.

Atentamente,

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Follow up phone call

by Talley Ho @, Playa la Ropa, Saturday, May 02, 2020, 14:46 (62 days ago) @ Talley Ho

Just received a follow up phone call from Soriana, repeating the senior and other hours of 9 to 11 am, thanked us for being Soriana shoppers and to keep this number in case there is ever any other problem.

When in doubt, contact corporate!

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Diplomático

by ZihuaRob ⌂ @, Zihuatanejo, México, Saturday, May 02, 2020, 15:29 (62 days ago) @ Talley Ho

Just received a follow up phone call from Soriana, repeating the senior and other hours of 9 to 11 am, thanked us for being Soriana shoppers and to keep this number in case there is ever any other problem.

When in doubt, contact corporate!

Personally I never doubted that Soriana would get this right, just as I had no doubt the policy was being incorrectly applied. It only took them a couple of days to work out the wrinkles. What I would have preferred was that they didn’t hear from a bunch of foreigners distracting them and requiring extra time on their part. Maybe you helped correct a problem, maybe you added to it, I don’t know. But with the way the current U.S. president behaves towards Mexicans, people who look like gringos need to be more diplomatic, let’s call it. Not complain or tell Mexicans how to do things or how you do it back home.

I’ll be the first to speak up for ANY AND ALL of you if I think you’re being taken advantage of or abused, but I just didn’t see that here. Time passes differently for folks here than it does where everyone else discussing this is from, especially to launch a phone campaign of complaints from dozens of foreigners (and their wives) the first day a local franchise of a nationwide chain tries to implement a new health policy during times that are already quite challenging personally and professionally for these same people. But they fixed it in a day, so it’s all moot. Kept idle minds busy.

There ya go. :thumb:
:stones:


https://youtu.be/2J4ATvy7ubs

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Diplomático

by mexicoman @, Zihuatanejo, Saturday, May 02, 2020, 18:17 (61 days ago) @ ZihuaRob

Just received a follow up phone call from Soriana, repeating the senior and other hours of 9 to 11 am, thanked us for being Soriana shoppers and to keep this number in case there is ever any other problem.

When in doubt, contact corporate!


Personally I never doubted that Soriana would get this right, just as I had no doubt the policy was being incorrectly applied. It only took them a couple of days to work out the wrinkles. What I would have preferred was that they didn’t hear from a bunch of foreigners distracting them and requiring extra time on their part. Maybe you helped correct a problem, maybe you added to it, I don’t know. But with the way the current U.S. president behaves towards Mexicans, people who look like gringos need to be more diplomatic, let’s call it. Not complain or tell Mexicans how to do things or how you do it back home.

I’ll be the first to speak up for ANY AND ALL of you if I think you’re being taken advantage of or abused, but I just didn’t see that here. Time passes differently for folks here than it does where everyone else discussing this is from, especially to launch a phone campaign of complaints from dozens of foreigners (and their wives) the first day a local franchise of a nationwide chain tries to implement a new health policy during times that are already quite challenging personally and professionally for these same people. But they fixed it in a day, so it’s all moot. Kept idle minds busy.

There ya go. :thumb:
:stones:


https://youtu.be/2J4ATvy7ubs

Rob, my wife didn't call to complain, just to ask politely (in Spanish) if there was a new policy restricting us from shopping there as were had been told. If others called to complain you can include them in your version of reality here.

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Diplomático

by ZihuaRob ⌂ @, Zihuatanejo, México, Saturday, May 02, 2020, 18:54 (61 days ago) @ mexicoman

Rob, my wife didn't call to complain, just to ask politely (in Spanish) if there was a new policy restricting us from shopping there as were had been told. If others called to complain you can include them in your version of reality here.

Semantics. Someone had to stop what they were doing to attend to your wife's call. That was the point. It's like me trying to answer all my mail and messages. I just can't or I don't get my other work done. Surely there were enough complaints made at the time at the door of the store to get the attention of management to seek a solution, which it looks like they did right away.

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Diplomático

by mexicoman @, Zihuatanejo, Saturday, May 02, 2020, 19:07 (61 days ago) @ ZihuaRob

Rob, my wife didn't call to complain, just to ask politely (in Spanish) if there was a new policy restricting us from shopping there as were had been told. If others called to complain you can include them in your version of reality here.


Semantics. Someone had to stop what they were doing to attend to your wife's call. That was the point. It's like me trying to answer all my mail and messages. I just can't or I don't get my other work done. Surely there were enough complaints made at the time at the door of the store to get the attention of management to seek a solution, which it looks like they did right away.

Its not a trauma center it's a grocery store.

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Diplomático

by ZihuaRob ⌂ @, Zihuatanejo, México, Saturday, May 02, 2020, 23:30 (61 days ago) @ mexicoman

Rob, my wife didn't call to complain, just to ask politely (in Spanish) if there was a new policy restricting us from shopping there as were had been told. If others called to complain you can include them in your version of reality here.


Semantics. Someone had to stop what they were doing to attend to your wife's call. That was the point. It's like me trying to answer all my mail and messages. I just can't or I don't get my other work done. Surely there were enough complaints made at the time at the door of the store to get the attention of management to seek a solution, which it looks like they did right away.


Its not a trauma center it's a grocery store.

Please don’t make light of the great effort and sacrifice this community is making, including the workers and managers of the local Mega Soriana. They are trying to live and work with incredible health safety measures that they couldn’t imagine just a few months ago. It most certainly is as serious to them to protect the lives of clients as it is to the medical personnel in a trauma center. I just don’t get your humor. No offense.

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Diplomático

by mexicoman @, Zihuatanejo, Sunday, May 03, 2020, 07:17 (61 days ago) @ ZihuaRob

Rob, my wife didn't call to complain, just to ask politely (in Spanish) if there was a new policy restricting us from shopping there as were had been told. If others called to complain you can include them in your version of reality here.


Semantics. Someone had to stop what they were doing to attend to your wife's call. That was the point. It's like me trying to answer all my mail and messages. I just can't or I don't get my other work done. Surely there were enough complaints made at the time at the door of the store to get the attention of management to seek a solution, which it looks like they did right away.


Its not a trauma center it's a grocery store.


Please don’t make light of the great effort and sacrifice this community is making, including the workers and managers of the local Mega Soriana. They are trying to live and work with incredible health safety measures that they couldn’t imagine just a few months ago. It most certainly is as serious to them to protect the lives of clients as it is to the medical personnel in a trauma center. I just don’t get your humor. No offense.

None taken.

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Diplomático

by Talley Ho @, Playa la Ropa, Saturday, May 02, 2020, 19:06 (61 days ago) @ mexicoman

Thanks for that Mexicoman.

My e-mail followed the formula: Say something complimentary, state the issue you have, politely, NOT saying anything about being a foreigner, then closing with another compliment.

The person I e-mailed was not local, was corporate, and his job is to handle customer issues.

Sorry you are overwhelmed, and I did not mean to add to your distress.

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Follow up phone call

by mosesk @, Ojai, CA, USA, Saturday, May 02, 2020, 16:26 (61 days ago) @ Talley Ho
edited by mosesk, Saturday, May 02, 2020, 16:33

Just received a follow up phone call from Soriana, repeating the senior and other hours of 9 to 11 am, thanked us for being Soriana shoppers and to keep this number in case there is ever any other problem.

When in doubt, contact corporate!

did Mega Soriana ever have a 9-11 policy for seniors?
I was not aware of it

Oh OK...just saw your follow up.
Looks like it's a new policy

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Follow up phone call

by Talley Ho @, Playa la Ropa, Saturday, May 02, 2020, 16:33 (61 days ago) @ mosesk

In other cities. Probably what was intended here, but something got mixed up.

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Follow up phone call

by mosesk @, Ojai, CA, USA, Saturday, May 02, 2020, 16:35 (61 days ago) @ Talley Ho

In other cities. Probably what was intended here, but something got mixed up.

I think Sams has had that policy for quite awhile- I remember getting an email to that effect.
Bodega was easy peasy this afternoon.
It was kinda too bad.
I was looking forward to seeing if I could get away with the proverbial "39" or "42"

for those who forgot:
39- Jack Benny's age to the end
42- the answer to "life, the universe, and everything"

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Follow up phone call

by Talley Ho @, Playa la Ropa, Saturday, May 02, 2020, 16:46 (61 days ago) @ mosesk

And thanks for all the fish.

Seniors allowed at Soriana, Hours, their Response

by marshasg1, Saturday, May 02, 2020, 15:09 (62 days ago) @ Talley Ho

Gracias! Thanks to Talley Ho and all of us who took positive action and got this policy corrected!