United does it again - but they're not alone...

by Roberto!, Sunday, January 28, 2018, 19:35 (316 days ago) @ K&B

The US$500 voucher we received didn't come easy either. Their initial offer was for around US$ 125 each but we felt it wasn’t acceptable.

It took a fair amount of work on our part to convince Alaska to come up with that amount and did so by pointing out how much of an inconvenience they were putting us through.

Without getting into too many details, we were dealing with two Alaska reps and one misinformed us as to the availability of a return flight on a certain day and that turned out to be a mistake on their part so they came up with the US$500.

The lesson we learned--- be firm, be fair and be reasonable…


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