telephone snafu

by Casa Juan @, Monday, March 25, 2019, 16:19 (202 days ago)

I have a Verizon phone with Mexico calls added to the scope of the plan, most of the time its shifts to Movistar, but today it went to Telcel. After 3 tries to call a USA # on the Verizon phone, I tried my old I phone 5 that is converted to operate on a Telcel SIMS card , I recharge it on the street. I immediately got thru on my call to USA on the Telcel phone.
I understand dialing 001 before the area code or occasionally just 1 before the area code but do not understand why a Verizon phone would not work here.
Any ideas? Be kind if its pure operator error.

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