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CFE question

by ZihuaRob ⌂ @, Zihuatanejo, México, Monday, August 26, 2019, 17:47 (85 days ago) @ Susan G

We have monitored daily, at times every-other day, our CFE electricity meter for 18 months and have determined daily usage of 7-10 KW. We have documented the dates of all readings since December 2017.

Sunday morning, Aug. 25, we noticed that the meter jumped 316 KW from our reading Friday morning, Aug. 23. After the usual 30-40 min. telephone hold, the CFE rep blew us off, telling us, "we must have used the electricity as it certainly was not CFE's problem, and that we needed to provide a photo of the meter reading for both days." That rankled us even more, so my husband went to the CFE office to complain today, but there was a HUGE line. He returned home to call again to report a faulty meter.

Any suggestions?

No one should be expected to take daily photos of their electric meter. If you're certain you didn't leave something running and that no one plugged or tapped into your installation then make copies of your logs, go state your case as calmly and politely as possible, and if they insist on charging you anyway then consider getting a lawyer to get you an amparo and file a complaint with PROFECO.


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