by ZihuaRob ⌂ @, Zihuatanejo, México, Sunday, March 22, 2020, 14:29 (13 days ago) @ Fuceneh

We were scheduled to arrive in Zih today through Aeromexico.They cancelled and rescheduled one of our return flights which did not work out for us.Asked for a refund which they refused,instead offering an extension to Oct.31 2020,no penalty,but we would have to pay any fare difference.This does not work for us either.After many many hours on hold,emails,and finally messenger they agreed to a one year extension with same conditions.Pretty sad they are making things difficult in times like this...Shameful when comparing to other airline relaxed policies.:nono:

I recommend you mention PROFECO in your next communication with AeroMéxico.

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