Diplomático

Rob, my wife didn't call to complain, just to ask politely (in Spanish) if there was a new policy restricting us from shopping there as were had been told. If others called to complain you can include them in your version of reality here.

Semantics. Someone had to stop what they were doing to attend to your wife's call. That was the point. It's like me trying to answer all my mail and messages. I just can't or I don't get my other work done. Surely there were enough complaints made at the time at the door of the store to get the attention of management to seek a solution, which it looks like they did right away.