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Catalina refuses to refund our room deposit

by Fran @, Evanston, IL, Friday, August 07, 2020, 12:17 (73 days ago) @ katheworsley

Here is the cancellation policy on Catalina’s website.

“ Reservation Policy

One night's deposit is required and can be charged to your credit card. We accept the following cards: Visa and MasterCard.

Deposit is refundable when reservation is cancelled seven days prior to arrival date during the period of May 1st to Dec. 15th and 21 days prior to arrival date during the period of Dec. 16th to April 30th.”


Berniece, it seems, often has her own set of policies. And her own way of doing things.


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