Catalina refuses to refund our room deposit

by ZihuaRob ⌂ @, Zihuatanejo, México, Friday, August 07, 2020, 18:54 (74 days ago) @ Timmac

At least based on their reply there isn’t more to the story. The money was apparently credited to their account by the cc company. While I understand this is a difficult time, the customer followed the rules they posted and is entitled to a refund now and not in November. They should carefully re-evaluate their position. Visa will do a charge back to their account. Should this sort of thing continue, Visa might close their account.

You need to try to read between the lines a little here. I don't believe it's my place to betray confidences or to take any sides, but I believe there is a bit of a misunderstanding.

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