Catalina refuses to refund our room deposit

by Timmac @, Steilacoom, WA, Sunday, August 09, 2020, 12:50 (77 days ago) @ midalake

We have cancelled multiple USA trips and a European trip which included flights on Austrian Air, and Air Baltic, plus multiple European hotel,reservations. With one exception, we were given full refunds on every transaction. The only exception was Air Baltic where it was clear when we bought the ticket that there was a 50€ per ticket cancellation fee. There is a contract established when one makes a deposit, it is governed by the statements agreed to with the purchase and must be honored. The other thing that I find interesting is that there has been no mention of the purchaser’s possible need for the funds that have been tied up. To my knowledge, there are no health experts that are saying travel freely for recreation now. The Puget Sound area is a good example of what happens when folks don’t follow the suggestions. Our case per 100,000 rate is seven times higher than it was when the restrictions were loosened. They feel it is largely do to indoor dining and drinking and crowded beaches, with the case load in the 20-30 age group being well in excess of their share of the population.

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