Extenuating Circumstances

by midalake @, Friday, August 21, 2020, 20:14 (59 days ago) @ ZihuaRob

If you read their website about deposits it says:
"Reservation Policy
One night's deposit is required and can be charged to your credit card. We accept the following cards: Visa and MasterCard.

Deposit is refundable when reservation is cancelled seven days prior to arrival date during the period of May 1st to Dec. 15th and 21 days prior to arrival date during the period of Dec. 16th to April 30th."
Since I cancelled weeks before we were to arrive obviously I should have been refunded.

Yes, I know their policy. I put it there. I didn't think it necessary to update it to try to explain the unforeseeable difficulties that the pandemia might cause. We shouldn't have to be expected to predict the consequences of a pandemia, especially when the tourist industry was one of the hardest hit.

I believe you have lost sight of the fact that these are extremely difficult times, especially for our tourist industry. I believe you were offered acceptable options considering the circumstances. It is truly regrettable to see you continue behaving in a manner that is harmful to the reputation of a fine hotel and its exceptional employees doing their best under nearly impossible circumstances. I don't believe they deserve this public excoriation you have subjected them to.

I believe you are being TOTALLY ABSURD!


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