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MEX to ZIH via Aeromar

by kathyMN @, Blaine, Minnesota, Saturday, October 14, 2017, 18:41 (40 days ago)

I will be in Mexico City for meetings next week and decided to head to ZIH Friday evening after my meetings are done. When I booked, all of my flights were through United (MSP-IAH-MEX-ZIH-IAH-MSP). I noticed today that the MEX - ZIH segment on Friday evening (10/20) is operated by Aeromar. I was not assigned seats when I booked and cannot assign a seat via United's site. Aeromar does not recognize the United Confirmation number, so I cannot assign a seat on their site either. I have looked at my receipt and itinerary a billion times but cannot locate the six alpha characters that are required to access a reservation on Aeromar.

I won't have any checked bags, but assume without a boarding pass, that I will need to go to Terminal 2 to check in at the Aeromar counter rather than Terminal 1 at United counter. I cannot find any information on either site that leads me to the information I need to: 1) check in online or 2) tells me which counter to check in at MEX airport.

Anyone familiar with this process after booking a flight on United that is operated by Aeromar?

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MEX to ZIH via Aeromar

by Labrat ⌂ @, The Roosterfish Foundation, Saturday, October 14, 2017, 19:03 (40 days ago) @ kathyMN

Go right to the source Kathy!

Headquarters and customer service center

Contact Us

Sales
Toll free number from USA
1 844 237-6629
Toll free number from Mexico
01 800 237-6627
Mexico City 5133 1111
Customer care
5133 1107 ext 1368
atencion.clientes@aeromar.com.mx


Keith

--
Más Chile Más Mejor

Pay no attention
Just Another Tourist

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MEX to ZIH via Aeromar

by Fran @, Evanston, IL, Saturday, October 14, 2017, 19:13 (40 days ago) @ kathyMN

We had the United/Aeromar flight a couple of years ago. We went to the Aeromar counter and it all worked out fine. On the afternoon we flew, there were plenty of seats. I gather it’s a common common United routing during low season. Good luck.

MEX to ZIH via Aeromar

by Gringo Viejo @, Kansas, Sunday, October 15, 2017, 08:36 (40 days ago) @ kathyMN

My experience is related I think. A couple of years ago from ZIH via MEX to IAG to MCI. At ZIH Aeromar would not give me boarding pass for trip other than first leg. Got Remainder of boarding passes in MEX at United. Return trip was similar: MCI-IAH-MEX boarding passes in MCI but had to get MEX to ZIH boarding pass in MEX. Last couple of trips is better I got all boarding passes at airport.

Not unusual to get boarding passes on-line for International flights, they want to see your passport before issuing boarding pass.

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MEX to ZIH via Aeromar

by B&S @, Sunday, October 15, 2017, 13:15 (39 days ago) @ kathyMN

We had reservations on Aeromar, MEX to ZIH, arriving Monday. About 45 days ago Aeromar cancelled the flight. Watched my CC account for about a month but no refund credit arrived. Finally contacted Aeromar customer service about 2 weeks ago and was informed that I had to apply for the refund - WHAT?? So I have sent my refund application to their refund office. Still waiting.

MEX to ZIH via Aeromar

by Paulf @, Mount Sterling, Ky 40353, Sunday, October 15, 2017, 13:35 (39 days ago) @ kathyMN

Not getting a seat when flying a International air lines is normal when booking with United. When we flew the Polish Air Lines booked with United never received a seat assignment- I had to find the POL info before finding our seat number. We are booked on a flight to Athens in April and there are no seat assignments. Reminds me when we use to fly into MEX and the gate for "Z" would not go up until about 15 minutes before boarding.

MEX to ZIH via Aeromar

by Gringo Viejo @, Kansas, Sunday, October 15, 2017, 14:46 (39 days ago) @ Paulf

That happened to me last May.

MEX to ZIH via Aeromar

by Paulf @, Mount Sterling, Ky 40353, Monday, October 16, 2017, 11:59 (39 days ago) @ Gringo Viejo

I found if you go to the International airline web site United is using, enter your name and ETicket number you can get seat information. I found out on our first leg to Athens we are flying Swiss Air and they charge to reserve a seat- some were as high as $100.00 in Coach. Now do we reserve the 2 seats or wait till we check in for our flight.

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MEX to ZIH via Aeromar

by frostbite ⌂ @, Hamilton MT, Monday, October 16, 2017, 12:42 (39 days ago) @ Paulf

MEX to ZIH via Aeromar

by Paulf @, Mount Sterling, Ky 40353, Monday, October 16, 2017, 13:26 (38 days ago) @ frostbite

There is a discount that flies between Lexington and Fla that charges extra for everything. I wouldn't complain if it was a discount airlines charging for seats but this is a major airlines and have no choice using air miles for the flight.