Clinica maciel

by gemini67, Monday, February 19, 2018, 10:17 (217 days ago)

If you enjoy being ripped off and taken advantage use this clinic. I took my husband there and because he had to stay overnight, I had to stay with him, we were charged $4800.00 U.S. The next morning my husband suffered 4 heart attacks, they had no respirator available. He was brain dead but I had to send him by ambulance to a private hospital in Acapulco. 10 days later, I was finally able to get him off life support. The clinic in Zihuatanejo and the hospital in Acapulco were stealing money from me, they knew my husband would not survive. These administrators think all Americans and Canadians have insurance, we have insurance that reimburses after the patient is discharged. Life flight only comes into play once the patient is stable. I had to pay$60000.00. I was fortunate to find a fantastic attorney in Acapulco, he guided me through the Mexican system. Every step of the way these thieves at Clinica Maciel and Hospital Farallone took advantage of me. I was heartbroken and in shock. In many ways my husband and l loved these people, travelling here the first time 45 years ago. Never experienced so little compassion or empathy, just pay the amount, "you have jewelry as collateral". All people over the age of 50 think about this, no respirators, very poor response for serious health problems. By the way my husband was on this board as cantinaro 46. Over and out, no response is necessary.

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Clinica Maciel

by ZihuaRob ⌂ @, Zihuatanejo, México, Monday, February 19, 2018, 10:50 (217 days ago) @ gemini67

I am deeply sorrowed to hear about your terrible experience and especially for the pain and the loss of your husband. I wish you much love and strength to get through your loss.

I also thank you for posting your experience here, unpleasant though it was for you and your husband. It will remain as a useful reference for others considering medical treatment, and I welcome a response from the institutions you mention, though I won't hold my breath.

Without seeing what you were billed for by Clínica Maciel I cannot comment on the services you all received beyond saying they have provided adequate services for many people I know as well as several of my readers who have posted their experiences here over the years. When a loved one needed their services a couple of years ago they had a working respirator, and yes their costs certainly raised my eyebrows.

Clinica maciel

by Gringo Viejo @, Kansas/Zihuatanejo, Monday, February 19, 2018, 11:13 (217 days ago) @ gemini67

I am sure all readers wish you well.

Although the costs certainly seem high for Mexico they are cheap compared to U.S. Ten days on life support would be a huge amount of money in U.S. And a simple "keep you overnight for observation can easily exceed $5,000 which seems really high to me.

I think ass Air Evac companies have to operate under international laws which require the patient to be in a hospital and stable. Then the sending hospital must receive a confirmation of a hospital in U.S. to receive the patient. Only then will they launch the Medivac airpolane.

I recently stayed overnight at Hospital Expecialages in Z with disreah, a simple stay that required simple IV with antibiotis. Total cost was $2,000. I am sure the same incident would have reqired a multi-night stay in the U..S. at considerable higher cost.

Hope other readers can chime in here.

Clinica maciel

by zihuacat, Tuesday, February 20, 2018, 10:13 (216 days ago) @ Gringo Viejo

Chiming in here...
My husband suffered severe injury here in the fall. We, as tourists, were taken to Clinica Mediciel, another private tourist trap. They tried to send us to Guadalajara by ambulance to their friends. Thankfully we have some wonderful friends here in Zihua who looked out for us, and got us out of that clinic and off to Especialidades as well. They also contacted a surgeon for us, Dr Rosas de los Santos, who performed excellent surgery and provided exceptional followup care. The care at Especialidades was far superior to Clinica Mediciel, and the total cost for surgery and two days stay with nursing care, meals and air con was approx US$5,000!! We are forever grateful to our Zihua friends for their efforts and care, and hightly recommend the "Traumatologist" Dr Rosas, who has an office in Centro

Clinica maciel

by kapples91, Tuesday, February 20, 2018, 19:16 (216 days ago) @ Gringo Viejo

Daughter-in-law chiming in...

RE: The original post. My father-in-law was kept overnight at Maciel for a unrelated condition that he was expected to recover from. We were told his vitals were stable and he was improving. He was cognizant and doing better, so the heart attack was a shock to us. Before this happened, the doctors had specifically said that his heart was strong and he was in great condition. He was supposed to be released that afternoon. Who knows what they overlooked between the time we brought him in to when he suffered the attack.

Although cost for treatment is "cheaper than the US," if we would have been in the US, our insurance (Kaiser) would have covered the majority of the cost and we would have been expected to pay smaller co-payments for his care. As we were out of the country, Kaiser would not cover anything until he was discharged from the hospital in Acapulco. Even so, full reimbursement was not guaranteed. All of his care was paid for out of pocket.

When he was transferred to Acapulco, we had to pay in full UP FRONT in order for him to receive treatment. Every day when we went visit him, we had to pay a large sum of money ($5,000+ USD) in order to continue his care. It's not easy to come up with this kind of money, and the fact that our loved one's life depended on it made it extremely stressful. It felt like a hostage situation.

No one at this hospital (or the general area) spoke English. We relied on our minimal Spanish and a translator application to communicate with the doctors and hospital staff. It was difficult to find the doctors throughout the day, but the hospital staff always found you to make sure you had paid. We were unsure of his condition as he was unconscious and the all the doctors continued to say was he was "improving" and we just needed to wait and see if he would recover. We felt they were dishonest about his condition from the beginning and kept him on life support for as long as they could in order to make a profit, all the while knowing there was no brain activity. One of the doctor's had said that they do not take people off of life support. We learned that this was not true after contacting the US consulate and a lawyer. It was not until we got the attorney involved that we were able to have him taken to a different hospital to take him off of life support.

They had said things to my mother-in-law like "you have jewelry to use as collateral if you cannot afford to keep him on life support." They said other horrible things that I will not share; we were treated as if our beloved family member was an object and not a human being. He meant a whole lot to us and always will. It was inhumane how my mother-in-law was treated during this difficult time. The lack of empathy was appalling.

Whether or not this would have been more "expensive in the United States" is irrelevant to the point that was trying to be made. My family loved Zihuatanejo and the surrounding community; this was not necessarily to deter anyone from coming. Our experience was shared to provide awareness and to help prevent this from happening to anyone else and their family. My advice is to avoid Maciel at all costs, check-in with your insurance before traveling, look into supplemental international travel insurance, hold your family close.

Peace
KP

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Clinica maciel

by ZihuaRob ⌂ @, Zihuatanejo, México, Tuesday, February 20, 2018, 19:29 (216 days ago) @ kapples91

Daughter-in-law chiming in...

RE: The original post. My father-in-law was kept overnight at Maciel for a unrelated condition that he was expected to recover from. We were told his vitals were stable and he was improving. He was cognizant and doing better, so the heart attack was a shock to us. Before this happened, the doctors had specifically said that his heart was strong and he was in great condition. He was supposed to be released that afternoon. Who knows what they overlooked between the time we brought him in to when he suffered the attack.

Although cost for treatment is "cheaper than the US," if we would have been in the US, our insurance (Kaiser) would have covered the majority of the cost and we would have been expected to pay smaller co-payments for his care. As we were out of the country, Kaiser would not cover anything until he was discharged from the hospital in Acapulco. Even so, full reimbursement was not guaranteed. All of his care was paid for out of pocket.

When he was transferred to Acapulco, we had to pay in full UP FRONT in order for him to receive treatment. Every day when we went visit him, we had to pay a large sum of money ($5,000+ USD) in order to continue his care. It's not easy to come up with this kind of money, and the fact that our loved one's life depended on it made it extremely stressful. It felt like a hostage situation.

No one at this hospital (or the general area) spoke English. We relied on our minimal Spanish and a translator application to communicate with the doctors and hospital staff. It was difficult to find the doctors throughout the day, but the hospital staff always found you to make sure you had paid. We were unsure of his condition as he was unconscious and the all the doctors continued to say was he was "improving" and we just needed to wait and see if he would recover. We felt they were dishonest about his condition from the beginning and kept him on life support for as long as they could in order to make a profit, all the while knowing there was no brain activity. One of the doctor's had said that they do not take people off of life support. We learned that this was not true after contacting the US consulate and a lawyer. It was not until we got the attorney involved that we were able to have him taken to a different hospital to take him off of life support.

They had said things to my mother-in-law like "you have jewelry to use as collateral if you cannot afford to keep him on life support." They said other horrible things that I will not share; we were treated as if our beloved family member was an object and not a human being. He meant a whole lot to us and always will. It was inhumane how my mother-in-law was treated during this difficult time. The lack of empathy was appalling.

Whether or not this would have been more "expensive in the United States" is irrelevant to the point that was trying to be made. My family loved Zihuatanejo and the surrounding community; this was not necessarily to deter anyone from coming. Our experience was shared to provide awareness and to help prevent this from happening to anyone else and their family. My advice is to avoid Maciel at all costs, check-in with your insurance before traveling, look into supplemental international travel insurance, hold your family close.

Peace
KP

Thank you so much for sharing these details. They will remain here as a reference and in the search engines for the hospitals that you all have had these terrible experiences with.

I want to say "sue the bastards", but there is rarely any justice to be had via our legal system. Nevertheless, I know a very good and extremely honest and affordable lawyer in case you should want to explore your options. Holding unscrupulous medical professionals to account is precisely something we need here.

Much strength and love to you and your family.

Clinica maciel

by tja @, Tuesday, February 20, 2018, 21:21 (216 days ago) @ kapples91

Kerry, Our heartfelt condolences on hearing your very sad news.

We, like you, have been coming to Zihua for a long time (close to 40 years), but for the full winter season for only the past 8 years.

We are so distressed, shocked and sorry to hear of your unfortunate experience with Clinica Maciel. I can’t comment on your billing situation in Zihua or later in Acapulco. Over many years, I, my wife, our sons and multiple grandchildren have, on various occasions, utilized the medical services of Clinica Maciel – thankfully for only the usual run-of the-mill touristy traumas (sprains/broken bones/scorpion stings (ouch), fevers, food poisoning, etc, etc). For this level of medical care, I have nothing but praise for Clinica Maciel – attention was always immediate and billings were fair ( I have no doubt we were billed on the “tourist” scale, but the total was always hugely less than what the charge would have been in the USA or what a non-Canadian-citizen would have been charged at a Canadian trauma centre).

From a medical perspective, we continue to come to Zihuatanejo with “eyes open”. We have always realized that high tech, state of the art medical facilities, treatments and specialists for major emergency health issues ( cardiac issues/ strokes/ major ortho/ anything requiring emergency full anesthesia/ etc) are just not available in Zihua (for residents/snowbirds/tourists alike) (nor would they be in a multitude of smaller remote Canadian communities). Morelia and Acapulco, 4+ hours away, are the nearest “full service” medical centres. As we get older (mid 70s), this becomes an increasingly significant planning consideration, from both the health risk and financial angles. So far, in the risk/reward equation, all the wonderful things that come with spending some wintertime weeks or months in Zihuatanejo still wins, hands down!
For medical services that are available in Zihua, Clinica Maciel is our first choice , above other private facilities and certainly (don’t ask) above the General Hospital.
Our love to you and Paul and the rest of your family. Take care. We truly hope to see you again on la Ropa. Big pats for our favourite dogs.

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Clinica maciel

by frostbite ⌂ @, Hamilton MT, Monday, February 19, 2018, 11:15 (217 days ago) @ gemini67

So sorry to hear of your loss and what you had to go through with the medical "providers".

--
[image]
http://www.casa-amarilla-zihua.com

Clinica maciel

by Mexalberta @, Monday, February 19, 2018, 11:42 (217 days ago) @ gemini67

I feel your pain. I am just about to lose my wife here in Canada
Your husband and I had a few good banters back and forth. Will miss it.

Clinica maciel

by Elena S @, Tacoma WA USA, Monday, February 19, 2018, 14:51 (217 days ago) @ gemini67

I’m so sorry for your loss and that a difficult situation was made worse.

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Clinica maciel

by samy, Monday, February 19, 2018, 16:21 (217 days ago) @ gemini67

I am so sorry for your loss. Your experience with the medical personel on top of your husbands health crisis is heartbreaking. I appreciate you making the effort to share your story as a warnng for the rest of us. Please take care.

Clinica maciel - I prefer Especialidades Hospital

by Susan G @, Zihua/La Ropa, Tuesday, February 20, 2018, 19:53 (216 days ago) @ samy

I have had superior treatment at Zihua's Especialidades Hospital. I would highly recommend it -- and Dr. Acosta!

Clinica maciel

by Mexalberta @, Tuesday, February 20, 2018, 20:09 (216 days ago) @ samy
edited by Mexalberta, Tuesday, February 20, 2018, 22:37

The most important part of the warning. Make sure you have travel coverage.
We have used ours and you have a agent that speaks the language of whatever country you are in and authorizes moves and procedures.

Clinica maciel

by Lawrence @, Penn Valley, Ca., Tuesday, February 20, 2018, 20:55 (216 days ago) @ Mexalberta

I know this has been covered here before but who would you recommend for air evacuation in case of an emergency?