Review for Rocio the dentist

by Snowbirdy, Sunday, March 24, 2019, 10:27 (239 days ago)

Many people rave about Rocio the dentist and her waiting room is full of eager gringos. But i have heard of two people in a small sampling who have received subpar work. One friend had a filling done that was left too high and was painful for a year and the other had a large filling done incorrectly which he had to have fixed by another dentist. A canadian dentist friend confirmed that the mistake she made was elementary.
Maybe it’s because she’s working too fast or with too many people; it seems she’s working on two people at once. Nonetheless i figured it might be helpful for others to know she’s not infallible as might be gleaned from her sparkling reviews. Teeth are very important. You don’t want to have to replace them. So getting the work done right the first time is crucial.

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Review for Rocio the dentist

by ZihuaRob ⌂ @, Zihuatanejo, México, Sunday, March 24, 2019, 10:59 (239 days ago) @ Snowbirdy

Many people rave about Rocio the dentist and her waiting room is full of eager gringos. But i have heard of two people in a small sampling who have received subpar work. One friend had a filling done that was left too high and was painful for a year and the other had a large filling done incorrectly which he had to have fixed by another dentist. A canadian dentist friend confirmed that the mistake she made was elementary.
Maybe it’s because she’s working too fast or with too many people; it seems she’s working on two people at once. Nonetheless i figured it might be helpful for others to know she’s not infallible as might be gleaned from her sparkling reviews. Teeth are very important. You don’t want to have to replace them. So getting the work done right the first time is crucial.

Hearsay is still hearsay. When someone says something like "I heard a friend of a friend" I tend not to give it much credibility. A "review" is usually written by the person who had the experience being reviewed. It would be much more helpful if the actual people involved shared their experiences. Rocio might be the victim of a scam to discredit or extort her. How are we to know? No offense, but I don't know you or your motives, and being new to the Message Board you haven't yet established any kind of credibility. I also have no reason to doubt you and I appreciate your taking the time to make your comments, hopefully in the interest of being helpful, so for all of the above I hope you understand that one pf my obligations is to try to look out for the reputations of people and businesses I know while allowing people to post their comments and impressions regarding those people and services.

Saludos y bienvenido al Message Board.

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Review for Rocio the dentist

by Talley Ho @, Playa la Ropa, Sunday, March 24, 2019, 11:52 (239 days ago) @ ZihuaRob

Your statement about hearsay is right on.

We both had less than stellar experiences with her and will be using someone else when we need work again.

Last time, he needed a crown, and she was training a new female dentist to work with her. We both felt as though she was much more interested in socializing with the new person than getting the job done correctly. The crown took several fittings, where they normally take one, there was a lot of pain involved, and it was just unpleasant.

Only going public with this because of the other posting.

Review for Rocio the dentist

by Snowbirdy, Sunday, March 24, 2019, 14:04 (239 days ago) @ Talley Ho

In fact, she was downright unprofessional with one of my friends. I won’t go into details to protect him in case she reads this but her behavior was astounding considering the big mistake she made.

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Review for Rocio the dentist

by ZihuaRob ⌂ @, Zihuatanejo, México, Sunday, March 24, 2019, 15:30 (239 days ago) @ Snowbirdy

In fact, she was downright unprofessional with one of my friends. I won’t go into details to protect him in case she reads this but her behavior was astounding considering the big mistake she made.

Again, if it didn’t happen to you, why are you posting hearsay? You are potentially hurting someone’s livelihood while you enjoy anonymity. Lanzas la piedra y luego escondes la mano.

Review for Rocio the dentist

by Paulf @, Mount Sterling, Ky 40353, Sunday, March 24, 2019, 12:01 (239 days ago) @ ZihuaRob

All I can say both times that Kathie and I used her, we received top notch service and our different dentists at the University of Kentucky made no mention of her work. We are not using the training clinic. My dentist is head of the school and he would have said something if the work was shoddy.

Review for Rocio the dentist

by Snowbirdy, Sunday, March 24, 2019, 14:01 (239 days ago) @ ZihuaRob

Hi Rob, i appreciate your perspective but i must say my intentions are good. Just trying to help others with stories I’ve heard from people who are close to me and wanted me to write and let others know. That’s all. It seems like she does good work for some people and not for others. I believe that’s what this forum is for. Cheers!

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Review for Rocio the dentist

by frostbite ⌂ @, Hamilton MT, Sunday, March 24, 2019, 11:31 (239 days ago) @ Snowbirdy

Rocio has worked on my teeth quite a few times and did an excellent job. Last December I wanted to see her, but she was out of town and had a female replacement in her office. That person did not impress me. Next time I'm in need of dental work I would see Rocio again, but I'd make sure she would do the work, not a substitute.

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Casa Amarilla Vacation Rental
http://www.casa-amarilla-zihua.com/

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I stand by Rocio

by Marty, Colorado / Ixtapa, Sunday, March 24, 2019, 16:31 (239 days ago) @ Snowbirdy

Betty and I have been going to Rocio for about 15 years now and have some form of work done every year. We find her very professional and much better than the dentists we have had in the USA. After getting a crown done up north and still in pain, I had Rocio look at it and she found it was done incorrectly. She removed the crown, sent it to the lab and re-cemented it.

Lots of people we know here, go to Rocio and like her work.

I ask, Why would a third party get involved and complain about someone they don't even know. What is their alternative motive? It would be like me complaining about a restaurant I have never been to.

I stand by Rocio

by Paulf @, Mount Sterling, Ky 40353, Sunday, March 24, 2019, 20:49 (238 days ago) @ Marty

Reminds me of Trip Advisor a few years ago when competing hotels would give bad reviews. I still hesitate with the reviews on Trip Advisor. All I can say she has been there for us and has always done a perfect job.

I stand by Rocio

by Snowbirdy, Monday, March 25, 2019, 08:14 (238 days ago) @ Marty

Hi Marty,
I am glad you got good work from Rocio. Like I said before I am just relating these incidences for the benfit of public discourse. That’s the point of this forum, isn’t it? And, no I don’t work for a competing dentist.
To return to your restaurant metaphor, i am not commenting on how good the filet mignon is without ever having tasted it myself. I am instead letting others know, hey some people got food poisoning at this restaurant, so beware. Do i myself need to have been sickened in order to warn others? I don’t believe so.
I am not interested in deterring others from staying with rocio if they like her work. I just thought it was responsible to enter these accounts, along with all the others, into the public record. Particularly because my friends went to her because of what they read here. Just trying to keep it real.

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Defamatory Comments

by ZihuaRob ⌂ @, Zihuatanejo, México, Monday, March 25, 2019, 08:30 (238 days ago) @ Snowbirdy

Hi Marty,
I am glad you got good work from Rocio. Like I said before I am just relating these incidences for the benfit of public discourse. That’s the point of this forum, isn’t it? And, no I don’t work for a competing dentist.
To return to your restaurant metaphor, i am not commenting on how good the filet mignon is without ever having tasted it myself. I am instead letting others know, hey some people got food poisoning at this restaurant, so beware. Do i myself need to have been sickened in order to warn others? I don’t believe so.
I am not interested in deterring others from staying with rocio if they like her work. I just thought it was responsible to enter these accounts, along with all the others, into the public record. Particularly because my friends went to her because of what they read here. Just trying to keep it real.

Far from "keeping it real," you've now muddied the waters further. If your friends read positive reports here about a service that led them to use that service that you now say they disliked, then it should be those people who post their experience here, not an anonymous third party just trying to be helpful while potentially causing harm to someone's livelihood. What you're doing just seems plain mean and reckless to me.

The purpose of this Message Board is most certainly NOT to anonymously defame local people or businesses. Do you not agree that that is essentially what you are doing?

I've seen incidents of defamation posted here and on other forums with the intent of extorting the business or person being defamed, so this isn't something I just made up to protect a local business. I'm pretty sure you wouldn't want to be mistaken for an extortionist, right?

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Defamatory Comments

by frostbite ⌂ @, Hamilton MT, Monday, March 25, 2019, 08:36 (238 days ago) @ ZihuaRob

I'm all for first hand reports, whether they are positive or negative. That enables the reader to make a reasoned decision.

--
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Casa Amarilla Vacation Rental
http://www.casa-amarilla-zihua.com/

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Defamatory Comments

by Timmac @, Steilacoom, WA, Monday, March 25, 2019, 10:21 (238 days ago) @ frostbite

Except the OP is not a first hand opinion.

Defamatory Comments

by Snowbirdy, Monday, March 25, 2019, 14:36 (238 days ago) @ ZihuaRob

Hi Rob,
I am not an extortionist. I am not trying to destroy Rocio’s business. As far as I can see she’s doing just fine.
I could easily have written this in the first person but i chose to be truthful. If there is so much suspicion around what I’ve shared then it should be ignored. Like I’ve said I’m only trying to share the truth. If it’s so irksome that it didn’t happen to me, then disregard it.
Why would a third party take the time to post what i did and respond to all these comments? Because i believe that her conduct and work was so utterly unprofessional, i thought it should be known. Why am i doing it anonymously? Because i fear retaliation from her. I was at the office when one of the incidences happened and found it so egregious that i wanted to go back to the source of the recommendation and add to the record. Forgive me if this is wrong, heresay or whatever. But it certainly isn’t extortionistic.
And again I don’t work for another dentist here or anywhere else.

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Defamatory Comments

by ZihuaRob ⌂ @, Zihuatanejo, México, Monday, March 25, 2019, 17:21 (238 days ago) @ Snowbirdy

Hi Rob,
I am not an extortionist. I am not trying to destroy Rocio’s business. As far as I can see she’s doing just fine.
I could easily have written this in the first person but i chose to be truthful. If there is so much suspicion around what I’ve shared then it should be ignored. Like I’ve said I’m only trying to share the truth. If it’s so irksome that it didn’t happen to me, then disregard it.
Why would a third party take the time to post what i did and respond to all these comments? Because i believe that her conduct and work was so utterly unprofessional, i thought it should be known. Why am i doing it anonymously? Because i fear retaliation from her. I was at the office when one of the incidences happened and found it so egregious that i wanted to go back to the source of the recommendation and add to the record. Forgive me if this is wrong, heresay or whatever. But it certainly isn’t extortionistic.
And again I don’t work for another dentist here or anywhere else.

When folks have to insist they're being "honest" while remaining anonymous, my radar blips. You fear retaliation from someone you're defaming who never did anything to you professionally or otherwise. Well yeah I guess so because that's what the law tries to protect against.

Why post anything to be fearful of in the first place?

You thought "it" should be known because... you're NOT a professional?

Maybe it's just me, but if I get poor service from a service provider known for their good service, if I wanted to be helpful I'd go to the service provider and let them know about the problem. Maybe I'd get reimbursed. Maybe the problem could be fixed. Maybe the error could be something to learn from. I wouldn't entrust anyone else to do it unless I was incapable of doing so.

But posting something like that on a public forum seems unhelpful and possibly quite harmful if not even malicious, for which reasons there are laws against defamation in most nations including Mexico.

Even if your intention was not malicious, we have some very helpful sayings here in Mexico. One that I find appropriate is "No hagas cosas buenas que parezcan malas."

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I stand by Rocio

by moonbird1 @, Monday, March 25, 2019, 08:30 (238 days ago) @ Snowbirdy

We have had work done by Dr. Rocio a few times and now we are going to a different dentist. We found that she was always in a rush and rough with the way that she did her work. She has never been the slightest bit friendly either.

We now see Dr Alfonso Cantu Reyes who is also a qualified dental surgeon. He is honest, efficient and gentle when he does his work. He also speaks good english and is located next door to the Especialistas Hospital. My husband has had a crown done there and we have had several fillings and also teeth cleanings. His phone number is 755 5547192 for anyone looking for another option.

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Flutters

by ZihuaRob ⌂ @, Zihuatanejo, México, Monday, March 25, 2019, 08:35 (238 days ago) @ moonbird1

Lots of birdies chirping in here. :snicker:

Thank you for your first-hand account of your experience as well as for the recommendation of Dr. Alfonso Cantú.