Irma's Cancellation Policy

by Bill Fun, Friday, September 06, 2019, 08:37 (68 days ago)

Irma indicated that we can cancel up-to 7 days before our arrival with no penalty. Does anyone have experience with getting their money back if you cancel from them?

I know it can be tough to get your money back from some independent hotels and you have to jump through a number of hoops. Thanks

Irma's Cancellation Policy

by midalake @, Friday, September 06, 2019, 08:48 (68 days ago) @ Bill Fun

Irma indicated that we can cancel up-to 7 days before our arrival with no penalty. Does anyone have experience with getting their money back if you cancel from them?

I know it can be tough to get your money back from some independent hotels and you have to jump through a number of hoops. Thanks

Should be no problem with a CC hold.

D

Irma's Cancellation Policy

by jay, Friday, September 06, 2019, 12:51 (68 days ago) @ Bill Fun

A few years ago, I had to cancel within about three weeks of my arrival. So, according to their policy, I was entitled to a partial refund. I don't have a problem with their policy, but, unfortunately, they farm out their online reservations system to a third party, the name of which escapes me. And getting a refund out of them was like pulling teeth. No one wanted to take responsibility and they kept pingponging me back and forth. I finally got it but it took about four or five months.

Irma's Cancellation Policy

by Bill Fun, Friday, September 06, 2019, 13:42 (68 days ago) @ jay

Thanks for the good feedback.

Irma's Cancellation Policy

by jay, Friday, September 06, 2019, 15:52 (68 days ago) @ Bill Fun

If you have a problem, you might try what I eventually did. I contacted someone from the Hotel Irma, an assistant manager or something, and asked her to pressure this outside company for me under the threat of a bad review on this board and on Trip Advisor. Things moved pretty quickly after that.

Irma's Cancellation Policy

by Bill Fun, Friday, September 06, 2019, 16:42 (68 days ago) @ jay

Of course not planning to cancel trip but you never know. Hopefully it will not come to that if the unexpected happen.

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Irma's Cancellation Policy

by Curbarn, summer b.c. winter zihua, Saturday, September 14, 2019, 12:26 (60 days ago) @ Bill Fun

dont open the possibility.