Warning! Lavendaria Kyoto

by cd69 @, Winnipeg,MB,Canada, Saturday, February 29, 2020, 14:41 (97 days ago)

This is a public warning about using the Lavendaria Kyoto, just near the canal. I am posting here and on Zihuarob's site after several tourists have been having troubles with this place and local friends recommended I warn people. I am also going to Profeco Monday regarding this place to place an official complaint...I figure as this business does business mostly with tourists people would want to be aware and avoid the place....a Canadian living here several months a year brought her clothes and her friend clothes. When she went to pick them up, she was told the place had been robbed and the clothes stolen but there was plenty of other clothes on the shelves so this was odd. A camera was noticed but when asked about it, they were told the camera was not working. Then they were told the place is not responsible for their clothes as per the saying on the back of the receipt. They were pissed and after arguing were given 500 pesos as a take it or leave it offer. Then another Canadian couple was heard arguing there by a local friend who stepped in to help as there was a language barrier and the issue was 3 shirts were missing from the package thy had dropped. My friend was told by the worker they did not know what happened and that was all. They just did not care. Finally I dropped a load this week that was fairly small. After picking it up and returning to my hotel, I noticed they made a mess of several of the items. Thy obviously do not separate whites and colours so a white shirt came back with blue dots all over and is ruined. Two other white items are now off white and a Polo Shirt with a zipper that should have been washed with delicate mode was thrashed with the end result the zipper ripped and the shirt being garbage. I feel by their response that they don't care and figure since we are tourists there won't be any repercussions and they will get away with it. Upsetting as most of my friends running businesses here are ethical people working hard to provide good products and services and a place like that gives a black eye to many. The white vehicle is the owner vehicle, a lady in her mid fifties...

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Warning! Lavendaria Kyoto

by Roberto!, Saturday, February 29, 2020, 15:36 (97 days ago) @ cd69

That is unfortunate.

For years we have been taking our laundry to Lavanderia Express situated on Catalina Gonzalez (near Cinco de Mayo) 755-554-43 93. They have been reasonable, prompt and dependable.

I am quite biased though because some time ago we had dropped off our laundry there with a pick up scheduled for late the following afternoon. That evening we received an urgent call requiring us to return home to deal with a family emergency the next day and the flight we hastily arranged was leaving in the early afternoon. The front desk phoned the Lavanderia Express the following morning, explained the situation and the owner delivered the washed laundry in time for us to pack and leave for the airport.

You may wish to give them a try.
Roberto!

Warning! Lavendaria Kyoto

by cd69 @, Winnipeg,MB,Canada, Saturday, February 29, 2020, 17:44 (97 days ago) @ Roberto!

:megusta: Thanks Roberto...

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Warning! Lavendaria Kyoto

by Talley Ho @, Playa la Ropa, Saturday, February 29, 2020, 16:12 (97 days ago) @ cd69

What white vehicle?

Warning! Lavendaria Kyoto

by cd69 @, Winnipeg,MB,Canada, Saturday, February 29, 2020, 17:45 (97 days ago) @ Talley Ho

Sorry I cross posted also on the other Facebook site and had a couple pictures with my post. The owner's vehicle is a white Honda CRV.

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Warning! Lavendaria Kyoto

by Grumpy in Lake Cowichan @, Vancouver Island B.C Canada, Saturday, February 29, 2020, 20:06 (97 days ago) @ cd69

Please keep us posted as we have used them for years and they always provided great service and we recommended them to friends who travel to Zihua....... very disappointing if it is the case

Warning! Lavendaria Kyoto

by cd69 @, Winnipeg,MB,Canada, Sunday, March 01, 2020, 02:11 (97 days ago) @ Grumpy in Lake Cowichan

It was not an easy decision to make this post. I too have been sending people there for quite some time and been using that place for a long time. I had been hearing complaints from time to time but figured it was part of doing business until the latest round of issues. I also used them 3 times over the last 3 weeks with issues in every single time, the worst being the last time. Right after my latest issues with them is when I heard from the folks that were told their clothes had been stolen and then more people, foreigners and locals told me some of the other issues. I was asked to post and looking at the amount of complaints and private messages I have received, it is certainly warranted and they are not a place I would recommend using anymore. Some folks have reported not having any issues there but the amount of people that did have had their clothes stolen or ruined are way too many...

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Warning! Lavendaria Kyoto

by Leemr @, Sunday, March 01, 2020, 08:01 (96 days ago) @ cd69

Location please...........the laundry across the canal going to LaRopa, on the left?
Or the laundry on the Oxxo side of the canal behind Oxxo in the strip of small locales on La Boquita?

Warning! Lavendaria Kyoto

by cd69 @, Winnipeg,MB,Canada, Sunday, March 01, 2020, 14:15 (96 days ago) @ Leemr

Only one named Lavanderia Kyoto is the one across the bridge at the canal next to the beer vendor