Catalina refuses to refund our room deposit

by katheworsley, Thursday, August 06, 2020, 20:58 (84 days ago)

Less than a month ago I made reservations for us to stay at the Catalina Hotel from October 27-November 10. I was required to give them my VISA number so they could charge me for the first night. I never was required to do that before and we have been going there for well over 20 years.
For personal reasons that I won't go into I had to cancel our flights and our Catalina reservation. When I talked to Berniece in the Reservation department she told me I could NOT get a refund for my room deposit. She gave me some lame excuse that their reservation software did not allow that or some sort of nonsense excuse that made no sense to me. She also told me that if I knew someone coming down to the Catalina they could use my deposit and then pay me back. Huh?
In the past when things have happened and we had to cancel our reservations we never had any issues with cancelling and furthermore we were never required to put down a deposit on our room in the first place.
Has anyone else had this sort of experience? Any suggestions on what I might possibly do? Just does not seem quite right and frankly it does not pass my sniff test.

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Catalina refuses to refund our room deposit

by Sandy feet, Seattle, Thursday, August 06, 2020, 21:10 (84 days ago) @ katheworsley

Call your VISA customer service and dispute the charge right away.

Catalina refuses to refund our room deposit

by katheworsley, Thursday, August 06, 2020, 21:34 (84 days ago) @ Sandy feet

hi Sandy! I am on the phone right now! The service rep I am talking with is amazed that the Catalina would pull such a stunt! They definitely will end up refunding me.
Thanks for your reply! Cheers!

Catalina refuses to refund our room deposit

by Commander Barrett, Friday, August 07, 2020, 08:55 (84 days ago) @ katheworsley

Thanks for the heads up. After Zihua visiting for 18 years I thought I would give a try this year for one of my weeks. Not now.

Catalina refuses to refund our room deposit

by Hotel Catalina Beach Resort, Friday, August 07, 2020, 18:02 (83 days ago) @ Sandy feet

No se le ha negado la devolución a la cliente.
Se le dieron tres opciones para realizarlo.

1.- Utilizarlo en una futura reservación 2021
2.- Esperar en Noviembre para su devolución debido al deficit financiero que tuvimos por COVID 19
3.- O tratar de ver algún amigo que pueda venir de vacaciones al Catalina, este amigo le pague a ella la cantidad que deposito y aplicar este deposito para una nueva reservación. Así ella pudiera recuperar mas pronto su pago.

En verdad estamos sorprendidos de la actitud de la Sra. Catherine, ya que siempre se le ha atendido muy bien y ayer no fue la excepción.

Saludos,

Berenise Ríos

Catalina refuses to refund our room deposit

by Hotel Catalina Beach Resort, Friday, August 07, 2020, 19:03 (83 days ago) @ Sandy feet

Hola!!
Creo no es necesario, nosotros podemos realizar su devolución.
Lo único que le pedíamos a Catherine es que esperara un poco.
o lo pudiera utilizar para una futura reservación 2021.

Pero bueno haremos nuestro mejor esfuerzo por resolver la devolución lo antes posible.

Saludos,

Berenise Rios

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Catalina refuses to refund our room deposit

by Fran @, Evanston, IL, Friday, August 07, 2020, 12:17 (83 days ago) @ katheworsley

Here is the cancellation policy on Catalina’s website.

“ Reservation Policy

One night's deposit is required and can be charged to your credit card. We accept the following cards: Visa and MasterCard.

Deposit is refundable when reservation is cancelled seven days prior to arrival date during the period of May 1st to Dec. 15th and 21 days prior to arrival date during the period of Dec. 16th to April 30th.”


Berniece, it seems, often has her own set of policies. And her own way of doing things.

Catalina refuses to refund our room deposit

by D-Loco, Friday, August 07, 2020, 15:28 (83 days ago) @ katheworsley

The Catalina as well as all tourism lodgings are in a world of hurt right now. It's entirely possible they may not even have the $$ available to refund you.

I agree that this is not the way to do business but these are far from normal times. For that reason if I had enjoyed 20 years of vacations there I would let them keep the deposit.

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Catalina refuses to refund our room deposit

by Timmac @, Steilacoom, WA, Friday, August 07, 2020, 16:09 (83 days ago) @ D-Loco

They are violating their own posted refund policy. If they chose to do business this way they should say deposits are non refundable.

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Catalina refuses to refund our room deposit

by ZihuaRob ⌂ @, Zihuatanejo, México, Friday, August 07, 2020, 17:24 (83 days ago) @ Timmac

They are violating their own posted refund policy. If they chose to do business this way they should say deposits are non refundable.

I believe there is actually more to this story and folks shouldn't rush to judgements.

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Catalina refuses to refund our room deposit

by Timmac @, Steilacoom, WA, Friday, August 07, 2020, 18:36 (83 days ago) @ ZihuaRob

At least based on their reply there isn’t more to the story. The money was apparently credited to their account by the cc company. While I understand this is a difficult time, the customer followed the rules they posted and is entitled to a refund now and not in November. They should carefully re-evaluate their position. Visa will do a charge back to their account. Should this sort of thing continue, Visa might close their account.

Catalina refuses to refund our room deposit

by Hotel Catalina Beach Resort, Friday, August 07, 2020, 18:50 (83 days ago) @ Timmac

Hola!!
Si haremos todo nuestros esfuerzo por devolverlo antes de Noviembre o lo antes posible!!!

Saludos,

Berenise Rios

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Catalina refuses to refund our room deposit

by ZihuaRob ⌂ @, Zihuatanejo, México, Friday, August 07, 2020, 18:54 (83 days ago) @ Timmac

At least based on their reply there isn’t more to the story. The money was apparently credited to their account by the cc company. While I understand this is a difficult time, the customer followed the rules they posted and is entitled to a refund now and not in November. They should carefully re-evaluate their position. Visa will do a charge back to their account. Should this sort of thing continue, Visa might close their account.

You need to try to read between the lines a little here. I don't believe it's my place to betray confidences or to take any sides, but I believe there is a bit of a misunderstanding.

Catalina refuses to refund our room deposit

by Hotel Catalina Beach Resort, Friday, August 07, 2020, 17:42 (83 days ago) @ Timmac

Hola!!
No se le ha negado la devolución.
Se le dieron varias opciones:
1.- Utilizar el deposito para su próxima estancia, incluso año 2021
2.- En caso de contar con algún amigo que vaya a pasar sus vacaciones en el Catalina , le pague a ella esa cantidad y el deposito aplicarlo al amigo en una próxima estancia que requiera reservar, así ella podría obtener mas pronto su deposito
3.- Hotel Catalina puede devolverle el dinero en este próximo Noviembre 2020, o si nos es posible antes ya que debido al deficit financiero que tuvimos por el COVID 19, se nos ha complicado mucho el tema de los ingresos. (esperamos su comprensión)

Estas fueron las tres opciones que se le dieron a la cliente.
Cualquiera de estas las puede utilizar.
Desde el día de ayer se le informo estas 3 opciones vía telefónica, atendida por Javier Rivera y después por una servidora.

No comprendemos la actitud de la Sra. Catherine, en verdad estamos sorprendidos!!
De cualquier manera estamos como siempre muy atentos para servirles con mucho aprecio y respeto a todos nuestros clientes.

Atentamente,
Berenise Rios

Catalina refuses to refund our room deposit

by D-Loco, Friday, August 07, 2020, 17:51 (83 days ago) @ Hotel Catalina Beach Resort

o si nos es posible antes ya que debido al deficit financiero que tuvimos por el COVID 19, se nos ha complicado mucho el tema de los ingresos. (esperamos su comprensión)

Absolutely I understand. Anyone that has had a business shutdown for months I can guarantee you understands. I doubt there are very few if any lodgings in Z that are operating in the black currently and might not be for years. Best of luck and I'm hoping things can bounce back sooner rather than later.

Catalina refuses to refund our room deposit

by Hotel Catalina Beach Resort, Friday, August 07, 2020, 18:05 (83 days ago) @ D-Loco

Así es!! Todos rogamos a Dios que pronto termine la pandemia y podamos recuperarnos tanto financieramente como de salud!!

Espero que la Sra. Catherine , también pueda comprender esta situación y nos avise cual de las tres opciones de devolución que le ofrecimos desde ayer le es mas factible para ella.

Saludos cordiales,

Berenise Ríos

Catalina refuses to refund our room deposit

by Hotel Catalina Beach Resort, Friday, August 07, 2020, 18:54 (83 days ago) @ D-Loco

Así es, Muchas gracias por su comprensión!!

Saludos ,

Berenise Ríos

Catalina refuses to refund our room deposit

by Hotel Catalina Beach Resort, Friday, August 07, 2020, 18:27 (83 days ago) @ katheworsley

Hola Catherine!!
le comente que su dinero estaba aquí seguro y lo podría utilizar para una futura reservación 2021 o si usted conocía de algún amigo que pudiera tener planeado viajar al Catalina lo pudiera contactar para pasarle ese crédito por su deposito. El le pudiera pagar la cantidad y el utilizar su deposito como una transferencia física o virtual mas o menos así recuperar mas pronto sus $2,768 pesos mexicanos.
Aquí estaba conmigo Javier y estamos sorprendidos de su actitud.

Atte,
Berenise Ríos

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The reality in Zihuatanejo

by Talley Ho @, Playa la Ropa, Friday, August 07, 2020, 19:22 (83 days ago) @ Hotel Catalina Beach Resort

This thread demonstrates how bad things are really here.

Yes, businesses are open (those that are still hanging in there) and doing all they can to make their customers happy.

Yes, people are having an extremely hard time feeding themselves and just getting by.

We live here, and have already prepaid for a sailing trip and a snorkeling excursion, continue to tip very generously and donate money to Carol's Rice and Beans program.
Our prepaying for these excursions that we will take soon make the difference of living on the streets and eating for vendors that we talk to daily.

Berenise is doing her best to make things work. No, she isn't offering an instant refund as she "should." However she is probably making sure that at least a few employees get paid enough to eat this month.

Life is tough, it's beautiful here in paradise, please come!

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The reality in Zihuatanejo

by Timmac @, Steilacoom, WA, Friday, August 07, 2020, 23:00 (83 days ago) @ Talley Ho

Well, if I go to Hawaii, I am quarantined in my hotel room for two weeks. Connecticut,New York and New Jersey have banned travel from around 30 states. New York City has deployed people to enforce their two week quarantine. The Canadian border is closed to all but essential travel, and folks that are there with US plates are being hassled. Likewise travel to Mexico is suggested to be only for essential purposes. Our rates of infection on the west coast for the most part, are much higher than those in Mexico. The odds of us importing Covid are relatively high. I know there are those that will skirt the suggestions, feeling that it isn’t that important. Over a two month period we have seen our rates per two weeks go from 22 per 100,000 to 145 per 100,000 because of folks here not paying attention to the suggestions.
As much as we love the area, traveling there now is simply not worth the risk both to you and us.

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Catalina refuses to refund our room deposit.

by jaui @, Zihuatanejo, Friday, August 07, 2020, 23:58 (83 days ago) @ Timmac
edited by jaui, Saturday, August 08, 2020, 00:28

Excerpt from post by User Timmac to post by Talley Ho--->

"As much as we love the area, traveling there now is simply not worth the risk both to you and us."


@Timmac

:megusta:

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The reality in Zihuatanejo

by mosesk @, Ojai, CA, USA, Saturday, August 08, 2020, 00:40 (83 days ago) @ Timmac

Well, if I go to Hawaii, I am quarantined in my hotel room for two weeks. Connecticut,New York and New Jersey have banned travel from around 30 states. New York City has deployed people to enforce their two week quarantine. The Canadian border is closed to all but essential travel, and folks that are there with US plates are being hassled. Likewise travel to Mexico is suggested to be only for essential purposes. Our rates of infection on the west coast for the most part, are much higher than those in Mexico. The odds of us importing Covid are relatively high. I know there are those that will skirt the suggestions, feeling that it isn’t that important. Over a two month period we have seen our rates per two weeks go from 22 per 100,000 to 145 per 100,000 because of folks here not paying attention to the suggestions.
As much as we love the area, traveling there now is simply not worth the risk both to you and us.

Do you mean the "odds of us EXPORTING Covid are relatively high"?

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The reality in Zihuatanejo

by Timmac @, Steilacoom, WA, Saturday, August 08, 2020, 08:11 (83 days ago) @ mosesk

good point, exporting from the USA, importing it to Mexico with us as the agents.

The reality in Zihuatanejo

by cd69 @, Winnipeg,MB,Canada, Saturday, August 08, 2020, 07:32 (83 days ago) @ Timmac

:megusta:

The reality in Zihuatanejo

by kjgco @, Colorado, Saturday, August 08, 2020, 07:45 (83 days ago) @ Timmac

Agree 100% with your assessment! We have cancelled ALL travel plans for the remainder of the year, including Hawaii, France and Zihua as well as a few family gatherings. Given what the numbers are doing in much of the US, this is a time to exercise prudence rather than take any unnecessary risks, particularly for those of us in an elevated risk category. Obviously, none of us want to catch this thing period, but that goes double as far as anywhere away from home goes!

The reality in Zihuatanejo

by cd69 @, Winnipeg,MB,Canada, Saturday, August 08, 2020, 13:03 (82 days ago) @ kjgco

:megusta:

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The reality in Zihuatanejo

by jaui @, Zihuatanejo, Saturday, August 08, 2020, 14:08 (82 days ago) @ kjgco

Agree 100% with your assessment! We have cancelled ALL travel plans for the remainder of the year, including Hawaii, France and Zihua as well as a few family gatherings. Given what the numbers are doing in much of the US, this is a time to exercise prudence rather than take any unnecessary risks, particularly for those of us in an elevated risk category. Obviously, none of us want to catch this thing period, but that goes double as far as anywhere away from home goes!


:megusta: :brilliant:

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The reality in Zihuatanejo

by dhunsber @, ¡Dondequiera que voy, estoy aquí!, Sunday, August 09, 2020, 10:19 (81 days ago) @ Timmac

:megusta:
:vivamexico:

Catalina refuses to refund our room deposit

by Dougschuler @, Denver, Friday, August 07, 2020, 19:27 (83 days ago) @ Hotel Catalina Beach Resort

All this for $123.65 there are so many other things that are far worse than $123.65 to get into a tizzy. When you have no cash flow for six months every peso counts. If it we wouldn't of gotten the small business loan, which was only $10,000, we would be out of business and there would be no winter in Zihua. Lighten up folks.

Catalina refuses to refund our room deposit

by La Reina ⌂ @, Saturday, August 08, 2020, 21:37 (82 days ago) @ Dougschuler

What he said. Let’s be generous with our dollars & our attitudes.

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Catalina refuses to refund our room deposit

by dhunsber @, ¡Dondequiera que voy, estoy aquí!, Sunday, August 09, 2020, 10:20 (81 days ago) @ Dougschuler

:megusta:
:vivamexico:

Catalina refuses to refund our room deposit

by katheworsley, Sunday, August 09, 2020, 11:50 (81 days ago) @ Dougschuler

I have read everyone's replies and I appreciate and respect all of your opinions.
However, one cannot judge another's opinion unless they have walked the same exact
path. Take care nd have a lovely day.

Catalina refuses to refund our room deposit

by midalake @, Sunday, August 09, 2020, 11:58 (81 days ago) @ katheworsley

I have read everyone's replies and I appreciate and respect all of your opinions.
However, one cannot judge another's opinion unless they have walked the same exact
path. Take care nd have a lovely day.

You did the correct thing ALL AROUND!
Getting your refund!
Giving others a "heads-up"
You are not corporate welfare!

You can BET if the Catalina was shorted $120, they WOULD GET IT!

Since the meltdown I myself have disputed 1000's of dollars in challenges from airlines, to hotels. ALL in MY DESERVING FAVOR!

Everyone be safe!!!

D

Catalina refuses to refund our room deposit

by katheworsley, Sunday, August 09, 2020, 12:01 (81 days ago) @ midalake

Thanks! I appreciate your reply! Cheers!

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Catalina refuses to refund our room deposit

by Timmac @, Steilacoom, WA, Sunday, August 09, 2020, 12:50 (81 days ago) @ midalake

We have cancelled multiple USA trips and a European trip which included flights on Austrian Air, and Air Baltic, plus multiple European hotel,reservations. With one exception, we were given full refunds on every transaction. The only exception was Air Baltic where it was clear when we bought the ticket that there was a 50€ per ticket cancellation fee. There is a contract established when one makes a deposit, it is governed by the statements agreed to with the purchase and must be honored. The other thing that I find interesting is that there has been no mention of the purchaser’s possible need for the funds that have been tied up. To my knowledge, there are no health experts that are saying travel freely for recreation now. The Puget Sound area is a good example of what happens when folks don’t follow the suggestions. Our case per 100,000 rate is seven times higher than it was when the restrictions were loosened. They feel it is largely do to indoor dining and drinking and crowded beaches, with the case load in the 20-30 age group being well in excess of their share of the population.

Catalina refuses to refund our room deposit

by Quadra Paul @, Sunday, August 09, 2020, 21:39 (81 days ago) @ Timmac

Same with us in BC. The case count has more than doubled since the July 1st long weekend. And it's the same demographic. They don't give a shit if they infect other people or not!

Catalina refuses to refund our room deposit

by cd69 @, Winnipeg,MB,Canada, Sunday, August 09, 2020, 23:23 (81 days ago) @ Quadra Paul

So true and sadly it is an issue we are seeing all over the place.

Catalina refuses to refund our room deposit

by cd69 @, Winnipeg,MB,Canada, Sunday, August 09, 2020, 23:22 (81 days ago) @ Timmac

:megusta:

What is a deposit?

by Ernie Gorrie ⌂ @, Monday, August 10, 2020, 16:56 (80 days ago) @ katheworsley

When I put down a deposit for something, I have never assumed I would get the money back if I cancelled.

I assume that a deposit is a commitment by me to conclude an agreement and a commitment by the other party to conclude an agreement. If I break the commitment, I can't assume that I would have the deposit returned. That is sort of the purpose of a deposit. What is the point of a deposit that I can expect to have returned if I renege on the commitment?

When I have required a deposit for something, I have usually offered a two-part aspect of a potential refund.

The initial, smaller amount, is not refundable. It (i) covers costs associated with administrative work, and (ii) indicates a sincerity of commitment by the purchaser.

A second, larger deposit is refundable based on the ability to "resell" the goods or services that were committed.

Reselling physical goods is likely. Reselling accommodation or travel is highly risky. If a cancelled seat on an airline flight is not resold, the plane leaves anyway. If a week of a hotel room is not resold, the room goes unoccupied with no revenue.

My in-laws recently sold their house. On the first possible sale, they permitted the "purchaser" the opportunity for a fully refundable deposit. Days before the completion date the purported purchaser backed out and had their deposit refunded.

On the second occasion, my in-laws followed my advice and required an initial non-refundable deposit of about 1% of the price followed by a second non-refundable deposit of 25% a couple of weeks later.

Those commitments ensured that the second offer resulted in a completed sale.

--
www.dreaminmexico.com

What is a deposit?

by kjgco @, Colorado, Monday, August 10, 2020, 17:13 (80 days ago) @ Ernie Gorrie

The fact is that some travel deposits are refundable and some aren’t, and that’s the seller’s choice. We’ve booked through Orbitz and Expedia on several occasions, and have always chosen properties with refundable deposits. More recently, we’ve had to cancel a number of AirBnb reservations for an extended trip to France this fall. Some were refundable per the original terms, and some required an AirBnB exception because of Covid-19. It wasn’t really a case of “reneging” on a contract, since we’re not allowed into the country!

When we’re comfortable with traveling again, we’ll continue to seek out accommodations (and airfares) that give us maximum flexibility.

What is a deposit?

by anyhowe, Friday, August 21, 2020, 13:30 (69 days ago) @ kjgco

If I can’t trust them they are off my list. This is business involving people’s hard earned money.

What is a deposit?

by katheworsley, Friday, August 21, 2020, 14:06 (69 days ago) @ anyhowe

Thanks! We save our money to go there...and their refund policy is:
"Reservation Policy
One night's deposit is required and can be charged to your credit card. We accept the following cards: Visa and MasterCard.

Deposit is refundable when reservation is cancelled seven days prior to arrival date during the period of May 1st to Dec. 15th and 21 days prior to arrival date during the period of Dec. 16th to April 30th."

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What is a deposit?

by ZihuaRob ⌂ @, Zihuatanejo, México, Friday, August 21, 2020, 14:28 (69 days ago) @ anyhowe

If I can’t trust them they are off my list. This is business involving people’s hard earned money.

The Catalina did NOT refuse to refund this deposit, and there is more to this story than is being told here. You should not be so quick to judge them, especially based on what has transpired here.

What is a deposit?

by katheworsley, Friday, August 21, 2020, 14:05 (69 days ago) @ kjgco

Catalinas refund policy on their website:
Reservation Policy
One night's deposit is required and can be charged to your credit card. We accept the following cards: Visa and MasterCard.

Deposit is refundable when reservation is cancelled seven days prior to arrival date during the period of May 1st to Dec. 15th and 21 days prior to arrival date during the period of Dec. 16th to April 30th.

What is a deposit?

by kjgco @, Colorado, Friday, August 21, 2020, 14:19 (69 days ago) @ katheworsley

I'm not disputing that, just making a general comment that some landlords offer refundable deposits and some don't, and that we prefer the former if possible. Clearly, the Catalina falls into the first category, and it's reasonable for a renter to expect them to honor the policy.

What is a deposit?

by katheworsley, Friday, August 21, 2020, 14:04 (69 days ago) @ Ernie Gorrie

If you read their website about deposits it says:
"Reservation Policy
One night's deposit is required and can be charged to your credit card. We accept the following cards: Visa and MasterCard.

Deposit is refundable when reservation is cancelled seven days prior to arrival date during the period of May 1st to Dec. 15th and 21 days prior to arrival date during the period of Dec. 16th to April 30th."
Since I cancelled weeks before we were to arrive obviously I should have been refunded.

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Extenuating Circumstances

by ZihuaRob ⌂ @, Zihuatanejo, México, Friday, August 21, 2020, 14:21 (69 days ago) @ katheworsley

If you read their website about deposits it says:
"Reservation Policy
One night's deposit is required and can be charged to your credit card. We accept the following cards: Visa and MasterCard.

Deposit is refundable when reservation is cancelled seven days prior to arrival date during the period of May 1st to Dec. 15th and 21 days prior to arrival date during the period of Dec. 16th to April 30th."
Since I cancelled weeks before we were to arrive obviously I should have been refunded.


Yes, I know their policy. I put it there. I didn't think it necessary to update it to try to explain the unforeseeable difficulties that the pandemia might cause. We shouldn't have to be expected to predict the consequences of a pandemia, especially when the tourist industry was one of the hardest hit.

I believe you have lost sight of the fact that these are extremely difficult times, especially for our tourist industry. I believe you were offered acceptable options considering the circumstances. It is truly regrettable to see you continue behaving in a manner that is harmful to the reputation of a fine hotel and its exceptional employees doing their best under nearly impossible circumstances. I don't believe they deserve this public excoriation you have subjected them to.

Extenuating Circumstances

by Quadra Paul @, Friday, August 21, 2020, 18:43 (69 days ago) @ ZihuaRob

I completely agree, Rob. I think they have treated this person fairly considering the circumstances. I would think the hotel needs the money a lot more than the person complaining!

Extenuating Circumstances

by midalake @, Friday, August 21, 2020, 20:14 (69 days ago) @ ZihuaRob

If you read their website about deposits it says:
"Reservation Policy
One night's deposit is required and can be charged to your credit card. We accept the following cards: Visa and MasterCard.

Deposit is refundable when reservation is cancelled seven days prior to arrival date during the period of May 1st to Dec. 15th and 21 days prior to arrival date during the period of Dec. 16th to April 30th."
Since I cancelled weeks before we were to arrive obviously I should have been refunded.

Yes, I know their policy. I put it there. I didn't think it necessary to update it to try to explain the unforeseeable difficulties that the pandemia might cause. We shouldn't have to be expected to predict the consequences of a pandemia, especially when the tourist industry was one of the hardest hit.

I believe you have lost sight of the fact that these are extremely difficult times, especially for our tourist industry. I believe you were offered acceptable options considering the circumstances. It is truly regrettable to see you continue behaving in a manner that is harmful to the reputation of a fine hotel and its exceptional employees doing their best under nearly impossible circumstances. I don't believe they deserve this public excoriation you have subjected them to.

I believe you are being TOTALLY ABSURD!

Extenuating Circumstances

by Cathy in SF @, Saturday, August 22, 2020, 04:03 (69 days ago) @ midalake

Go to your room joven. Please show some respect.

Cathy

Extenuating Circumstances

by katheworsley, Saturday, August 22, 2020, 14:14 (68 days ago) @ Cathy in SF

Thanks.

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What is a deposit?

by hromero ⌂ @, Saturday, August 22, 2020, 17:40 (68 days ago) @ katheworsley

As a hotel operator, though much smaller, I have to agree with Katheworsley. We have had to give refunds on many deposits in the last six months and it has been painful. We thankfully have had many guests who were also willing to let us keep their deposit as credit towards a futures stay, which has been a life saver. These last few months have been terribly rough for us but we have kept to the promise of our return deposits without conditions as I think is only appropriate. We cannot know what need the person who made the deposit does or does not have and to make a judgement call that they don't need it as much as the hotelier is one that I don't think many (if any) can make on this board.

These are tough times and I look forward to when things can get better.

--
Humberto Romero
www.casaarcoiriszihuatanejo.com

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What is a deposit?

by ZihuaRob ⌂ @, Zihuatanejo, México, Saturday, August 22, 2020, 18:50 (68 days ago) @ hromero

As a hotel operator, though much smaller, I have to agree with Katheworsley. We have had to give refunds on many deposits in the last six months and it has been painful. We thankfully have had many guests who were also willing to let us keep their deposit as credit towards a futures stay, which has been a life saver. These last few months have been terribly rough for us but we have kept to the promise of our return deposits without conditions as I think is only appropriate. We cannot know what need the person who made the deposit does or does not have and to make a judgement call that they don't need it as much as the hotelier is one that I don't think many (if any) can make on this board.

These are tough times and I look forward to when things can get better.

I never said anyone needed their money more than anyone else. But what I have repeated here numerous times and apparently it keeps getting overlooked is that there is more to the story than is being told here, and if the two parties are unwilling to be more forthcoming publicly then I don't believe it's my place to say any more. I'm satisfied with the response of the Hotel and I don't believe that at any time did they not comply with their obligations. I believe their client is satisfied and that a mutually agreed to arrangement was reached.

And I fully believe that were similar circumstances to occur to you that you would also do the right thing and I would not hesitate to defend you. It's one reason why I can unequivocally recommend your establishment as well as the Hotel Catalina. I have confidence in all the services I recommend here in my website. That's what this website is all about!
:thumb:

What is a deposit?

by katheworsley, Wednesday, August 26, 2020, 11:04 (64 days ago) @ ZihuaRob

Actually I did get a refund 2 days ago with no additional conversations between me and the hotel.

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What is a deposit?

by jaui @, Zihuatanejo, Saturday, August 22, 2020, 18:53 (68 days ago) @ hromero
edited by jaui, Saturday, August 22, 2020, 23:28

8/22/2020

Re: Security deposit post.
@ any Board User.

As we have in the States, the FDIC (Federal Deposit Insurance Corporation) insures bank deposits up to a certain amount, a wise entrepreneur or an existing financial company may see an opportunity here.

Something to the effect of an S.D.I.C. or Security Deposit Insurance Corporation could be created to protect oneself against problems of this nature.
For example for a 1.5% fee on the amount, insurance could be obtained for your deposit, not only in Hotel & Travel Reservations, but in many other circumstances such as property, car, and other rentals, in which a "Security" Deposit is required, as well.
For example, for a $100.00 deposit, a fee of $1.50 would be paid.

Just an idea, who knows whether or not there really is a need for such a service?
Most business have their policies and probably honor them to the letter.

Nevertheless, as there are millions of dollars given at any given moment as Security Deposits for many different things, there could be opportunity in a "S.D.I.C."

My previous landlord here in Z used my Security Deposit as a "loan".
Although he did make good on my refund, he took an extra 6 weeks to do so.
It wasn't a big deal as I wasn't desperate for the refund, no problem in this case.

That said, in the case of renting homes, it usually is vital to get one's alleged "Security" Deposit refunded PROMPTLY as stipulated in the rental contract, because it will be required in the place a person moves to. It frequently is difficult for people to come up with two months rent to move in to a new rental, & to put "icing on the cake", an additional "Security Deposit" may also be tacked on, besides the 1st & last month's rent.

If people or businesses need "loans", I.M.O. they should obtain those financial resources from a source who provides THAT service, and not from someone's Security Deposit. They're 2 different "breeds of cats", and should not be confused or intermingled.
IF I had my way, my preference would be that a Deposit should be just that, and left as such until the use of it comes into play.
Surely, your point of view will be to the contrary.