WestJet and AeroMexico Flights

by Ernie Gorrie ⌂ @, Friday, September 18, 2020, 10:03 (40 days ago)

This is a bit of a rant.. a mild rant... I’m Canadian, eh. :)

Tl:dnr... AeroMexico seems to be preferable to WestJet now.

I had planned to be in Troncones last April-May,, then WestJet cancelled my flights. OK, things were pretty unsettled then. There was probably some regulatory reason for it.

WestJet set their winter schedule and in June I booked on the first flight south, October 31. Last Sunday, WestJet sent me an email saying that my flight was cancelled, with no explanation, and no alternative. They didn’t cancel their season, they just delayed the start by a week. There is no regulatory restriction. I assume that they just decided there was a more profitable use for their resources.

(To add insult to injury, although it was WestJet who cancelled my reservation, they are only giving me future flight credits.)

I considered rebooking for a week later and looked for a departure from Vancouver. I found flights that were code-share with AeroMexico. The costs were higher, but it would get me there on October 29 and back in December.

Then I checked the AeroMexico website. The same flights were substantially cheaper. Using the same flights and the same ticket level, I booked with AeroMexico for C$787.84. The fare if I had booked through WestJet was C$1946.76.

WestJet has a flight with better connections on November 6, but I have no confidence that it would not cancel that flight before the day arrives.

Consumer business, like most relationships requires some level of trust. I am losing trust in WestJet. I hope they survive and resume reliable service to Zihuatanejo, but they will have to regain my trust.

--
www.dreaminmexico.com

Demand isn't there

by Oeste Hermoso @, Zihuatanejo, Friday, September 18, 2020, 13:48 (40 days ago) @ Ernie Gorrie

Demand isn't there

by Ironwood @, Friday, September 18, 2020, 17:18 (40 days ago) @ Oeste Hermoso

Another article I read explained the airlines dilemma:

In order to be competitive, they have to offer lots of flights to lots of destinations, well in advance, without knowing what the public response will be. When bookings fail to materialize and they've sold too few tickets to make the flights profitable, they have no alternative but to cancel them and, if possible, to consolidate several flights into one.

Since Canadians are clearly reluctant to fly, the result has been, and likely will continue to be, cancellation of hundreds of flights every month.

This becomes a vicious circle: travelers leery of flying in the first place are reluctant to book if there's a very good chance the flight will be cancelled or changed a half-dozen times before scheduled departure.

Add the airlines' regrettable refusal to give full refunds for cancelled flights, instead of vouchers for future flights, and it's little wonder that so many have decided to stay home.

Demand isn't there

by Sunseeker, Tuesday, September 22, 2020, 15:09 (36 days ago) @ Ironwood

Can we search to see what percentage of an airline's flights weren't cancelled going to a particular destination? As we move towards winter demand should sharply rise. Almost nobody goes anywhere in the fall (which seems odd) and its usually not until early to mid December that demand usually picks up in most resorts in the tropics. Not sure if that is the same in Zihuatanejo.

Demand isn't there

by Ironwood @, Tuesday, September 22, 2020, 17:26 (36 days ago) @ Sunseeker

Can we search to see what percentage of an airline's flights weren't cancelled going to a particular destination? As we move towards winter demand should sharply rise. Almost nobody goes anywhere in the fall (which seems odd) and its usually not until early to mid December that demand usually picks up in most resorts in the tropics. Not sure if that is the same in Zihuatanejo.

WestJet has yet another sale....20% off for bookings before 24 September, fly between 1 October and, I think, 31 December....to "select sunspots in Mexico and the Caribbean", but not to ZIH. Cancun, Cabo, Puerto Vallarta, but no Zihua.

Presumably they'll be having a sale every couple of weeks for the next 6 months, trying to fill seats.

Demand isn't there

by Sunseeker, Tuesday, September 22, 2020, 17:42 (36 days ago) @ Ironwood

They may also be faced with customers cancelling, especially as there's often no penalty. So what might happen is last minute flight specials might come back. The airline doesn't WANT to cancel of course - they know people hate it. And by offering cheap last minute seats they might fill up the plane to at least break even retaining their dwindling reputation.

Demand isn't there

by Sunseeker, Tuesday, September 22, 2020, 19:43 (36 days ago) @ Ironwood

What would be great is to know the mandatory fixed costs foreigners incur when buying property along the coast. This is not so important when its a major purchase but when its smaller this can really eat into any potential profits down the road.

Avatar

Annual property fees

by Talley Ho @, Playa la Ropa, Tuesday, September 22, 2020, 20:00 (36 days ago) @ Sunseeker

The only "fixed" cost that we have is our annual fideicomiso. Ours is 495 USD.