OXXO Amazing neighbor!!
by Talley Ho 
, Playa la Ropa, Monday, February 11, 2019, 18:43 (2832 days ago)
edited by Talley Ho, Monday, February 11, 2019, 18:54
The new OXXO on Playa la Ropa had horrible exterior lights. We used the form on the corporate website to let them know, and 2 days later, they were changed.
We got a follow up e-mail last week thanking us for the input and asking if we were satisfied. We thanked them, but asked that the lights be changed more.
We just watched a crew of three guys go on the roof and start working on the lights. They turned them on and started changing them so they pointed entirely at the parking areas, not the roof and the sky. We were out on the deck, and when they changed the angle of the light facing us, we yelled, applauded and thanked them. They really appreciated it and we managed to communicate about the improved and improving angles on the other lights.
We are sending a thanks to them via the corporate website now.
Problems with them?? The system works!
OXXO Amazing neighbor!!
by ZihuaRob 
, Zihuatanejo, México, Monday, February 11, 2019, 18:59 (2832 days ago) @ Talley Ho
The new OXXO on Playa la Ropa had horrible exterior lights. We used the form on the corporate website to let them know, and 2 days later, they were changed.
We got a follow up e-mail last week thanking us for the input and asking if we were satisfied. We thanked them, but asked that the lights be changed more.
We just watched a crew of three guys go on the roof and start working on the lights. They turned them on and started changing them so they pointed entirely at the parking areas, not the roof and the sky. We were out on the deck, and when they changed the angle of the light facing us, we yelled, applauded and thanked them. They really appreciated it and we managed to communicate about the improved and improving angles on the other lights.
We are sending a thanks to them via the corporate website now.
Problems with them?? The system works!
They are amazing stores. True to their Mexican form, they will offer an amazing variety of things including booze, hot coffee, frozen foods, all kinds of plastic-wrapped crap, much that we should be boycotting for containing palm oil, and even a limited selection of fresh produce. I love their convenience. I hate it that they're putting my friends out of business.
OXXO Amazing neighbor!!
by Talley Ho , Playa la Ropa, Monday, February 11, 2019, 19:03 (2832 days ago) @ ZihuaRob
Agree, totally, however he loves the coffee and we are making limonada from limones!
OXXO Follow up Call
by Talley Ho , Playa la Ropa, Thursday, February 14, 2019, 10:20 (2829 days ago) @ Talley Ho
We received a phone call this morning from Martina at OXXO corporate. She wanted to be absolutely sure that we were totally satisfied with the adjustments that were made to the lights on the building. We assured her that we were and that we considered them to be great neighbors.
So, have a bitch about the new OXXO? Do something about it! They are receptive to problems.
OXXO Follow up Call
How do you demolish an eyesore? I guess beauty is in the eyes of the beholder. As I have said in the past, quoting Joni Mitchel: "They paved paradise and put up a parking lot."
OXXO Follow up Call
by Ernie Gorrie , Friday, February 15, 2019, 22:20 (2828 days ago) @ RC
How do you demolish an eyesore? I guess beauty is in the eyes of the beholder. As I have said in the past, quoting Joni Mitchel: "They paved paradise and put up a parking lot."
And who is “they”? I am reminded of the Pogo cartoon on Earth Day 1971. “We have met the enemy and he is us.
OXXO Follow up Call
by Susan G , Zihua/La Ropa, Thursday, February 14, 2019, 16:11 (2829 days ago) @ Talley Ho
Talley Ho - tell OXXO admin to tone down the "signature" signage at the store. It seems quite out of place in laid-back La Ropa. There's an OXXO a little north of Ixtapa that has a toned-down facade that the neighborhood requested.
OXXO Your Turn!!
by Talley Ho , Playa la Ropa, Thursday, February 14, 2019, 19:22 (2829 days ago) @ Susan G
We would like to very politely request (remember we are friends) that we got one major thing handled, and now it's time for someone else to step up and take their swing at the pinata.
The OXXO website has a contact form. That's how we approached them and we were careful to use the "nice" way of approaching them: Say something nice, present our complaint then close with another nice comment. It works more time than it doesn't.
