Irma's Cancellation Policy

A few years ago, I had to cancel within about three weeks of my arrival. So, according to their policy, I was entitled to a partial refund. I don't have a problem with their policy, but, unfortunately, they farm out their online reservations system to a third party, the name of which escapes me. And getting a refund out of them was like pulling teeth. No one wanted to take responsibility and they kept pingponging me back and forth. I finally got it but it took about four or five months.