Scotiabank woes

A number of years ago we were quite pleased to see a Scotiabank branch here in Zihuatanejo.
Today? Not so much.
For the past week we've made numerous forays to the branch to use the ATM, only to find it out of order. It was suggested to us that we use the Scotiabank ATM at Sorianas, however, an acquaintance tried that and was rewarded by having their card "eaten" by the ATM which then required a spate of calls to have the card cancelled.
Needless to say we weren't going to attempt Scotiabank fate with our Scotiabank card and trundled over to Banorte to use their ATM which tacked on a 47 peso charge - a service charge we didn't pay at Scotiabank - but at least we got our funds.
Another annoying practice with Scotiabank was after we couldn't use the ATM, we attempted to exchange US dollars to pesos and they wouldn't do it even though we were Scotiabank customers. Fortunately there was a bank customer who had an account in the branch and she kindly got the US dollars exchanged for us.
I plan to contact Scotiabank Head Office on our return and see what can be accomplished, but quite frankly doubt much will change.
Roberto!

A number of years ago we were quite pleased to see a Scotiabank branch here in Zihuatanejo.
Today? Not so much.
For the past week we've made numerous forays to the branch to use the ATM, only to find it out of order. It was suggested to us that we use the Scotiabank ATM at Sorianas, however, an acquaintance tried that and was rewarded by having their card "eaten" by the ATM which then required a spate of calls to have the card cancelled.
Needless to say we weren't going to attempt Scotiabank fate with our Scotiabank card and trundled over to Banorte to use their ATM which tacked on a 47 peso charge - a service charge we didn't pay at Scotiabank - but at least we got our funds.
Another annoying practice with Scotiabank was after we couldn't use the ATM, we attempted to exchange US dollars to pesos and they wouldn't do it even though we were Scotiabank customers. Fortunately there was a bank customer who had an account in the branch and she kindly got the US dollars exchanged for us.
I plan to contact Scotiabank Head Office on our return and see what can be accomplished, but quite frankly doubt much will change.
Roberto!

I think you were lucky to be charged only 47 pesos for the transaction. I believe the new rate is over 60 pesos allowed to be charged. What is everyone else seeing? I know we paid over 60 pesos in August.

D

Banco Inbursa diagonally across from Any on Ejido 17.4 Peso fee.

A number of years ago we were quite pleased to see a Scotiabank branch here in Zihuatanejo.
Today? Not so much.
For the past week we've made numerous forays to the branch to use the ATM, only to find it out of order. It was suggested to us that we use the Scotiabank ATM at Sorianas, however, an acquaintance tried that and was rewarded by having their card "eaten" by the ATM which then required a spate of calls to have the card cancelled.
Needless to say we weren't going to attempt Scotiabank fate with our Scotiabank card and trundled over to Banorte to use their ATM which tacked on a 47 peso charge - a service charge we didn't pay at Scotiabank - but at least we got our funds.
Another annoying practice with Scotiabank was after we couldn't use the ATM, we attempted to exchange US dollars to pesos and they wouldn't do it even though we were Scotiabank customers. Fortunately there was a bank customer who had an account in the branch and she kindly got the US dollars exchanged for us.
I plan to contact Scotiabank Head Office on our return and see what can be accomplished, but quite frankly doubt much will change.
Roberto!

Been there, done that. BNS head office Toronto will pass the buck, stating that Scotiabank Mexico makes their own policies, and you should direct your inquiries to them. Irritating, isn't it, when a Canadian bank lures Canadian customers by proudly advertising their extensive foreign branch services, (especially in Mexico), but when that Canadian account holder complains, all of a sudden:
"Hey, it's not our problem!"

Maybe someone could explain to me why, when the Scotiabank ATM is on the fritz, a Scotiabank account holder could not make a debit transaction right at the teller, and get the pesos they require. It's not as if the entire bank computer network is down, just because the ATM is.
I think I'll ask BNS Toronto.....but they'll say "Ask Mexico".

Banco Inbursa diagonally across from Any on Ejido 17.4 Peso fee.

Where in Ixtapa is that? How much can you withdraw from their machines?

D

I think he is talking about Banamex across the street from Tamales Any's in Centro on Ejido Street.

Nope. There is a new Inbursa directly across the street from Merza, diagonally across from Any's.

Nope. There is a new Inbursa directly across the street from Mersa, diagonally across from Any's.

Inbursa is across from the Merza grocery store entrance on Calle Ejido (they have 2 entrances) in a new building about 4 floors tall.

Banco Inbursa diagonally across from Any on Ejido 17.4 Peso fee.

Where in Ixtapa is that? How much can you withdraw from their machines?

D

D - 5,000 daily limit. In Zihua.

Nope those are two different banks.

Gotcha!

Inbursa is affiliated with Sam's Club and Bodega Aurrera because Carlos Slim owns them all (as well as Telmex and Telcel). We opened an Inbursa credit card because it gives us money back in cash every time we use the CC in both, plus, we receive the cash rate.

Besides Inbursa, the lowest ATM fees have been 34 pesos at both Santander and Banamex. Banorte's ATM fee for us is more than double, along with HSBC and Scotia.

Inbursa also has a branch bank at Sam's Club, as you enter on the left. The staff are efficient and friendly.

It was 46.28 pesos to be exact.
Com. uso cajero - 39.90
IVA. - 6.38

Roberto!

Thanks for that.
It is about what I expect to hear from the Scotiabank too.
I provided the tellers with my Scotiabank card in an attempt to have them access my account but they pointed out they couldn't access my Canadian accounts because they're not linked.
I seem to recall having less trouble getting funds when using Travellers Cheques.....
Roberto!

Why don’t you just open up a Charles Schwab account. I finally did and all my ATM fees are refunded at the end of the month and there is no conversion fee.

Would that actually be practical for a Canadian -- eh?
Roberto!

Inbursa also has a branch bank at Sam's Club, as you enter on the left. The staff are efficient and friendly.

And open on Sunday!

I have been using a ETrade debit card since they first offered it years ago( they really monitor the account- we landed in London early and decided to get enough money to last a couple of days and in less than 5 minutes I had a call from ETrade about the transaction). Really simple, just open a money market account and you can use checks or dc( ETrade offers 2 savings account options). I use checks at my bank for there is a transfer fee if I transfer from ETrade to my bank using the bank transfer option, but no fee if I do transfer by ETrade, the problem is the time frame when the money shows up in my local bank account.