Scotiabank Update

I received a response after copying several people at Scotiabank. I am including the contact information of the person who replied just in case it would be helpful to anyone else. They did acknowledge their error, but did not offer to credit my card. They offered to apply the overpayment to my 2021 fees but said it would be easiest to have the credit card bank pull back the overpayment. As a result, I am still disputing the charge.

Contact Information:

Alberto Saucedo I Gerente Cobranza y Control Fiduciario
Scotiabank México
Blvd. Manuel Ávila Camacho No.1, Piso 9.
Col. Lomas de Chapultepec, Ciudad de México C.P. 1009
Tel: +­52 (55) 5123 2460 I Directo
Tel. +52 (55) 5123 0000 I Ext: 32460
agsaucedo@scotiabank.com.mx