Scotia Bank Amarantha.

We have taken a cimmunity college course, did a live in while taking a course in Oaxaca and learn a new word at least once a week. The problem is when they reply on the phone or in person they talk to fast even though we ask tjem to speak slowly.my wife cathes on more than I do but still not good enOugh. We get by after coming down here for 24 years. Its not that we dont try its comprehension at 73 years old. But thanks for your input and someone said she does speak english ,its just getting her to answer our calls. Have a great day.

She speaks English.

We have been trying to pay our trust since August 17, 2017. Went in circles with her until her last week when she asked for our entire deed. Big no. She settled for the first page. That was before she left. Yesterday she asked for the deed again (after emailing her twice since her return asking for a total so we can pay) and I sent her the first page last night.

While she was out, Pablo replaced her and did a lot of research, and confirmed that nothing has been updated on our trust since August 17, 2017, when we closed. He promised to look into it. I contacted his boss, Mercedes, and asked for the total and to be sure the trust was in our names. I am now emailing the three of them the first week of every month asking for the two things: the total due and confirmation that it is in our names.

We suspect we will get our citizenship before it is resolved, and then we don't care!!!

You are going to have to care some. There is a process and cost to rescind the trust and reissue the deed. You are going to have to work with.........wait for it...........Amarantha.

I totally agree with Talley Ho. Amarantha has been non responsive to me in any language since early 2021. Pablo, who was filling in for her, at least responded when he could get access to Scotia s records. Scotia is a real sh t show for handling trusts. I fail to see how the trust system at least as run by Scotia could in any way benefit Mexico.

Do you happen to have Mercedes or Pablo’s email address? Thanks.

If anyone needs some assistance, I am happy to help you, for a fee, in your dealings with Scotiabank. I have been in the RE business in Zihuatanejo for over 30 years. I have dealt extensively with Scotiabank. I have nothing but respect and admiration for Amarantha. We have a great working relationship.

Thank you, Tim! Your local expertise is second to none.

Thanks for your input and your record of fairness is well known. We have been coming here for 24 years and you are well known. Right now we are communicating with her through notary 4 and hopefully we will get it straightened out but if we don’t we will contact you. Right now I just want a summary of the years we paid and the amount. So far we have paid every year until last year when it dropped to $367.pp. I asked her why and she had no explanation. This year she said we don’t owe until 2024 but my credit card was never charged for 2023. So that’s were we are at. Thanks again Tim.

You have a great working relationship with her because you are in the industry. Armarantha does respond to realtors and notaries.

This all begs the question why should a trust customer have to hire someone to get simple answers like an accounting of trust payments made?

Last year I was told I owed about $235 USD in addition to the normal $ 498. Despite probably three different email requests and two phone calls which were not answered, I never did get an explanation from Amarantha.

If that is great service then I have a bridge to sell you.