ATM at Soriana

I do not use the Santander machine at Soriana any more. Four times over the past few years it has not given me cash but it was withdrawn out of my account. My bank in Canada contacted the Santander each time and I eventually got the money back. It was a big hassle. The 2 other Santander's, one in central Zihua and the other in Ixtapa do not seem to have this problem.