Los Mangles at Las Gatas

Why did you sit there for more than two hours without asking where your food was?

I never stated I did that. You ASSumed that. The coconut shrimp came out of the kitchen after about an hour. The breaded fillet came out 15 minutes later, we just hoped for the best. I am an optimistic person, I figured it would be coming out any second.

Why didn't you just leave and go elsewhere?

As somewhere else on this thread asked, "what are you doing ordering food at 4pm?" A valid question (unlike yours). I have been patronizing the restaurant loyally for 6 years, my first time there was excellent and I have fostered a good friendship with the waiter. I like to get away from the bustle, the beach was packed, passing by I talked to the server and asked him how long the kitchen would be open for, he assured me on our return he would have a table for us and the kitchen would be operational. We proceeded out to the point where there are less people, set up hammocks, snorkeled, enjoyed the day, and on our return my buddy made good on his promise and a beachfront table was offered to us on an absolutely PACKED beach.

Why didn't you request napkins and salsa?

I did. That I needed to after I received my food was the part I'm not usued to here in Zihua.

Why did you pay for items you did not receive?

I didn't. Once again you assumed that. Our total once they reworked the bill was about half of the original price presented.

Did you also leave a tip?

Would YOU? For what???

Forgive me for saying so, zihaus, but you sound beyond help.

I am not looking for help, I simply share my story to enlighten others they might not want to visit this establishment as the owner made no attempt to fix an obviously bad situation that was 100% their fault. They admitted fault, but no fix, but yeah it must be me.

I'm a bit dazzled that you expect sympathy when you did nothing to help yourself.

I did ask several times where the food was, once again, you ASSume. I also ask for no sympathy, once again, that's your false ASSumption.

I suspect there is more to this sad story than you are telling us.
I'd like to hear from someone else who was there.

Go ahead and ask them their side of the story, you have the date and the restaurant name. I have 6 witnesses on my side of the story. Do you want telephone numbers?