Zihuatanejo-Ixtapa Message Board - Irma's Cancellation Policy

Irma's Cancellation Policy (reply)

Curbarn — Sat, 14 Sep 2019 17:26:43 +0000

dont open the possibility.

Irma's Cancellation Policy (reply)

Bill Fun — Fri, 06 Sep 2019 21:42:14 +0000

Of course not planning to cancel trip but you never know. Hopefully it will not come to that if the unexpected happen.

Irma's Cancellation Policy (reply)

jay — Fri, 06 Sep 2019 20:52:11 +0000

If you have a problem, you might try what I eventually did. I contacted someone from the Hotel Irma, an assistant manager or something, and asked her to pressure this outside company for me under the threat of a bad review on this board and on Trip Advisor. Things moved pretty quickly after that.

Irma's Cancellation Policy (reply)

Bill Fun — Fri, 06 Sep 2019 18:42:04 +0000

Thanks for the good feedback.

Irma's Cancellation Policy (reply)

jay — Fri, 06 Sep 2019 17:51:51 +0000

A few years ago, I had to cancel within about three weeks of my arrival. So, according to their policy, I was entitled to a partial refund. I don't have a problem with their policy, but, unfortunately, they farm out their online reservations system to a third party, the name of which escapes me. And getting a refund out of them was like pulling teeth. No one wanted to take responsibility and they kept pingponging me back and forth. I finally got it but it took about four or five months.

Irma's Cancellation Policy (reply)

midalake — Fri, 06 Sep 2019 13:48:15 +0000

Irma indicated that we can cancel up-to 7 days before our arrival with no penalty. Does anyone have experience with getting their money back if you cancel from them?

I know it can be tough to get your money back from some independent hotels and you have to jump through a number of hoops. Thanks

Should be no problem with a CC hold.

Irma's Cancellation Policy

Bill Fun — Fri, 06 Sep 2019 13:37:41 +0000

Irma indicated that we can cancel up-to 7 days before our arrival with no penalty. Does anyone have experience with getting their money back if you cancel from them?

I know it can be tough to get your money back from some independent hotels and you have to jump through a number of hoops. Thanks