My beef with virtually all of the car rental agencies in Mexico is that they refuse to acknowledge the credit card's built-in insurance. Armed with a letter written in Spanish from the credit card company, I had been able to convince one other company without incident to acknowledge that we had adequate insurance. The -- ahem -- gentleman, at Green Motion acknowledged that we had adequate insurance ... but then proceeded to charge for insurance anyway and denied any such agreement we had to the contrary, all the while feigning the same cordiality that he exhibited initially when I rented the car. I have been told that courtesy is more important than honesty in Mexico. I originally thought it was just a joke.

I have been happy with my experiences with Hertz at the airport for several years u til recently. During the past three years I have had at least four experiences of having a confirmed reservation in hand, and going told they don’t have my car.

When this has happened in the past, they would provide a free upgrade. On these recent occasions they said they had no cars at all.

I used Europcar a few times in the past but my contact has moved on.

Thanks