Scammed at Krystal Ixtapa Hotel

by Yandosan, Saturday, March 06, 2021, 09:15 (109 days ago)

I checked out of Krystal Ixtapa in late September after a 2 night stay. The hotel clerk Ignacio Marroquin said he accidentally pushed 8 instead of 2 so the bill was 8798 not The correct amount of 2798 pesos. He apologized profusely and asked me to sign the bill with the promise of a 6000 peso refund and gave me the receipt promising 6000 peso credit. Then he gave me an email which turned out to be fake. Expedia tried to help but cannot. The hotel has promised by email to send the money to my account but keep stalling.My bank just got back to me and won't help claiming it has something to do with changing exchange rates, truly bizarre. WTF. Can anyone offer advice or maybe a lawyer in Zihuatanejo. I got ripped off here and no one seems able to help.

Scammed at Krystal Ixtapa Hotel

by mcnuttja, Saturday, March 06, 2021, 09:35 (109 days ago) @ Yandosan

One way to get their attention is to begin posting your "story" on their FaceBook Page. You will get a response!

Scammed at Krystal Ixtapa Hotel

by Yandosan, Saturday, March 06, 2021, 09:58 (109 days ago) @ mcnuttja

Thanks,I posted it. They can try to take my money but they're not gonna like my posts online.

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Scammed at Krystal Ixtapa Hotel

by Helene @, Zih, Saturday, March 06, 2021, 10:02 (109 days ago) @ Yandosan

There is also a consumers protection agency here. Profecta or something like that. Rob knows.

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Scammed at Krystal Ixtapa Hotel

by ZihuaRob ⌂ @, Zihuatanejo, México, Saturday, March 06, 2021, 10:57 (109 days ago) @ Helene

There is also a consumers protection agency here. Profecta or something like that. Rob knows.

Here ya go, Yandosan.

Procuradoría Federal del Consumidor (PROFECO)

The mention of going to PROFECO should be enough to get the results you seek. You don't need to speak or write Spanish, though it might help speed things up. Just list the details of the event as you have here and send them any copies you have of bills and other contact with the hotel. This is the first time in over 30 years that I've heard of something like this from the Krystal, and I suspect they aren't very happy with their employee who should've simply made out another bill. Best of luck in getting this resolved.

Scammed at Krystal Ixtapa Hotel

by Yandosan, Saturday, March 06, 2021, 11:45 (109 days ago) @ ZihuaRob
edited by Yandosan, Saturday, March 06, 2021, 12:52

Thanks. Tossing the erroneous bill in the trash and writing up a proper one should have taken all of 5 minutes, I agree. Looks like Mr Marroquin might be the bad actor here. Off to PROFECO for this boy.

Scammed at Krystal Ixtapa Hotel

by wisconsinjuan @, Saturday, March 06, 2021, 14:36 (109 days ago) @ Yandosan

It's probably way past the deadline for filing a fraudulent claim with your credit card company, but keep that in mind if something like this ever happens again at any business anywhere. I've only done it once in my life on a business dispute with a company that didn't honor their warranty. Got my $10,000 back!

Scammed at Krystal Ixtapa Hotel

by Yandosan, Saturday, March 06, 2021, 15:03 (109 days ago) @ wisconsinjuan

In response to the previous message I filed a chargeback
back in October from my bank and got the refund then it was later
taken back on Dec 22 and the rationale was just the signed 8798 peso bill the hotel showed them strangely without considering the 6000 peso credit receipt I showed the bank. I tried again and was rejected and this last recent attempt the bank rejected with a rationale being some crap about "fluctuating exchange rates" which has nothing to do with this situation so maybe they are part of the scam, either intentionally or otherwise. Maybe I can hire a courier down in Zihuatanejo to collect the money because considering recent emails from the hotel that they want to transfer the money it seems the connectivity between the hotel bank and *my* bank is the rate limiting step now and the little guy who deserves the money (me) is getting screwed.
In the mean time I will go to PROFECO and hope they can sort out this mess.

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Scammed at Krystal Ixtapa Hotel

by Timmac @, Steilacoom, WA, Saturday, March 06, 2021, 16:36 (109 days ago) @ Yandosan

I don’t understand why they didn’t just void the initial transaction. It wou,d have been easy to do.

Scammed at Krystal Ixtapa Hotel

by Yandosan, Saturday, March 06, 2021, 16:44 (109 days ago) @ Timmac
edited by Yandosan, Saturday, March 06, 2021, 17:04

You mean the bank or the hotel?
Presumably you mean the bank but
I am a cash man and don't know the difference between
A void and a chargeback or which would have been offered to me.

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Scammed at Krystal Ixtapa Hotel

by Timmac @, Steilacoom, WA, Saturday, March 06, 2021, 20:19 (109 days ago) @ Yandosan

He could have canceled the credit card transaction immediately, and then done another for the right amount.

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Scammed at Krystal Ixtapa Hotel

by golden boy @, Winnipeg, Saturday, March 06, 2021, 23:03 (109 days ago) @ Yandosan

I'm sure the bank refused to refund your money because you agreed to, and signed for the amount charged. you agreed to accept the credit and that's what they owe you.
Having said that. If there was an attempt to defraud you (and it looks like their was) The Krystal should immediately refund the full amount. Including your original stay. A good will gesture.

Scammed at Krystal Ixtapa Hotel

by Yandosan, Saturday, March 06, 2021, 23:44 (109 days ago) @ golden boy

Thanks for the advice. PROFECO is the new ingredient
in my next line of attack...since I keep hearing fraudsters in Mexico
Don't like that word one bit...

Scammed at Krystal Ixtapa Hotel

by Yandosan, Thursday, March 11, 2021, 18:08 (104 days ago) @ Yandosan

Just an update. The guy (Ignacio) who said "Oops I made a typo, your bill is an overcharge, just sign it and I will give you a refund receipt" is Reception Manager at Krystal Ixtapa and when Expedia called or sent an email ...he was the guy responding, in a perfect position to obfuscate or just lie, which explains why Expedia could not investigate and why they couldn't provide help, even after weeks passed by. So I tracked down his Krystal bosses in Mexico City.
Their recent response :we only ask for time for the bank to respond, we only ask for a little more time, your money will be returned.

So I will give them through March to get this done. What an ordeal. Looks like progress. I just hope they're telling the truth.

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Scammed at Krystal Ixtapa Hotel

by Timmac @, Steilacoom, WA, Thursday, March 11, 2021, 18:49 (104 days ago) @ Yandosan

I’m confused. You paid in cash?

Scammed at Krystal Ixtapa Hotel

by Yandosan, Thursday, March 11, 2021, 18:59 (104 days ago) @ Timmac

Timmac

I paid 8700 via VISA instead of the correct 2700 and he gave me
a 8700-2700=6000 peso receipt after he told me the hotel screwed up my bill with a "typo." The bank won't do the chargeback because the 8700 sign was voluntary and they see the receipt as peripheral or irrelevant evidence.
The thing that I posted indicates that the chargeback I attempted and which
was later refused by the bank is somehow delaying efforts to give me my money, or it might just be a convenient lie. I honestly don't know. This company seems really sketchy.

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Scammed at Krystal Ixtapa Hotel

by ZihuaRob ⌂ @, Zihuatanejo, México, Thursday, March 11, 2021, 20:10 (104 days ago) @ Yandosan

Timmac

I paid 8700 via VISA instead of the correct 2700 and he gave me
a 8700-2700=6000 peso receipt after he told me the hotel screwed up my bill with a "typo." The bank won't do the chargeback because the 8700 sign was voluntary and they see the receipt as peripheral or irrelevant evidence.
The thing that I posted indicates that the chargeback I attempted and which
was later refused by the bank is somehow delaying efforts to give me my money, or it might just be a convenient lie. I honestly don't know. This company seems really sketchy.

It's not a sketchy company, but they have to be careful, too. Credit card scams are common. Getting the attention of the right people can be challenging, but apparently you finally did.

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Scammed at Krystal Ixtapa Hotel

by Timmac @, Steilacoom, WA, Thursday, March 11, 2021, 20:29 (104 days ago) @ Yandosan

That is really unusual. He could have run your card immediately for a 6000 peso credit, amd supplied you with that receipt which should have had a transaction number.

Scammed at Krystal Ixtapa Hotel

by Yandosan, Thursday, March 11, 2021, 20:48 (104 days ago) @ Timmac

I agree timmac. Unusual and creepy.
File this one under "the Ixtapa typo scam" in the
Odyssey Files. I bet it was intentionally under
5 grand because that amount would involve lawyers and such

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Scammed at Krystal Ixtapa Hotel

by ZihuaRob ⌂ @, Zihuatanejo, México, Thursday, March 11, 2021, 22:15 (104 days ago) @ Yandosan

I agree timmac. Unusual and creepy.
File this one under "the Ixtapa typo scam" in the
Odyssey Files. I bet it was intentionally under
5 grand because that amount would involve lawyers and such

Or you simply could’ve waited a few more minutes while he fixed the error on the bill. It sounds like someone was in a hurry. That’s where all the confusion stems from. You may have a “good reason”, but it runs into problems with the “reasonable man” test.

Scammed at Krystal Ixtapa Hotel

by Yandosan, Thursday, March 11, 2021, 22:25 (104 days ago) @ ZihuaRob

This has nothing to do with being
in a hurry. He did not offer to set things
right electronically if I hung around...
Not sure why you assumed that.
Ignacio also gave me the email jeferecepcion@krystal-hotels.com
which was a fake email...that bounced back then and now.
I still have a photo of that in his writing on his little receipt. This was fraud pure and simple.

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Krystal Ixtapa Hotel

by ZihuaRob ⌂ @, Zihuatanejo, México, Friday, March 12, 2021, 08:41 (103 days ago) @ Yandosan

This has nothing to do with being
in a hurry. He did not offer to set things
right electronically if I hung around...
Not sure why you assumed that.
Ignacio also gave me the email jeferecepcion@krystal-hotels.com
which was a fake email...that bounced back then and now.
I still have a photo of that in his writing on his little receipt. This was fraud pure and simple.

You didn't ask him to fix it but instead signed the receipt. Like I said, it gets problematic when the reasonable man test is applied. Most people would never sign a receipt for more than what is owed unless it was a tip.

After perusing their Krystal Ixtapa Facebook page I can't find any negative comments. If anyone had been scammed it stands to reason it would be all over their page.

Krystal Ixtapa Hotel

by Yandosan, Friday, March 12, 2021, 09:09 (103 days ago) @ ZihuaRob
edited by Yandosan, Friday, March 12, 2021, 09:46

There is the reasonable man test (I take some issue with the notion that most people would defy the request to do what I did because travellers
are often reluctant to quarrel with a polite and apologetic
Reception manager offering a clear way out of a billing complication) but there is also the 'good faith' standard.
I was acting in good faith when
at the behest of the reception manager I signed an admittedly overcharged
bill with an immediate promised compensation in the form
of a refund receipt clearly showing a 6000 peso balance in my favor..a receipt that I later found to be worthless. Sounds like fraud to me.
Maybe a lawyer can chime in here and educate us all ...on the bright side, the top brass with Krystal in Mexico City seem to be on my side.
Regarding other guests at Krystal I can say that if they came at everyone with this scam Willy nilly there would be a mass public outcry ..maybe as an American all alone heading back to the States I was seen as a victim with less chance to fight back than a Mexican or frequent flyer at the hotel...

Scammed at Krystal Ixtapa Hotel

by The Fez ⌂ @, Thursday, March 11, 2021, 22:39 (104 days ago) @ Yandosan

I bet it was intentionally under
5 grand because that amount would involve lawyers and such

I thought you posted earlier that 8700 - 2700 = 6000 pesos. The way they teach math where I live that amount is more than '5 grand'.

Scammed at Krystal Ixtapa Hotel

by Yandosan, Thursday, March 11, 2021, 22:47 (104 days ago) @ The Fez

5 grand in dollars...

Scammed at Krystal Ixtapa Hotel

by The Fez ⌂ @, Thursday, March 11, 2021, 23:16 (104 days ago) @ Yandosan

5 grand in dollars...

I see. I thought that we were in Mexico and you were referring to pesos in order to be consistent with your earlier posts.

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Scammed at Krystal Ixtapa Hotel

by Timmac @, Steilacoom, WA, Thursday, March 11, 2021, 23:57 (104 days ago) @ Yandosan

Bit 6000 pesos is around 300 dollars. How does $5000 fit in?

Scammed at Krystal Ixtapa Hotel

by Yandosan, Friday, March 12, 2021, 00:08 (104 days ago) @ Timmac

This thread is going off on a bit
Of a tangent. I just said the
Clerk at Krystal probably scammed me
for less than 5000 dollars or so because any number
Higher than that ...I am calling a lawyer
rather than going it alone.

Scammed at Krystal Ixtapa Hotel

by jay @, Friday, March 12, 2021, 01:52 (104 days ago) @ Yandosan

I like to think I can usually come up with solutions, but on this one I got nothing. It seems obvious this is a scam - on any keypad the 2 and 8 are too far apart to blame on fat fingers. And, of course, Ignacio could have easily credited that amount back. CC payment, though, would be to the Krystal, not him. So I'm having trouble figuring out how he could run this scam and get his cut without others in the Krystal organization being in on it. What am I missing?

Scammed at Krystal Ixtapa Hotel

by Yandosan, Friday, March 12, 2021, 02:10 (104 days ago) @ jay

Thanks for that feedback. Yes the 2 and the 8 are not adjacent...shoulda been a red flag but I was naive. I think what is missing is that Ignacio is high on the totem there and could effectively avoid scrutiny by Expedia etc because he is reception manager...light went off when I asked
asked stymied Expedia who they were sending their unanswered emails to and they said kmartinez-something at krystal-hotels.com and I said "Oh crap that's the guy Ignacio who ripped me off..." It was like that 80s horror flick when the cops call the woman and they say "Lady we have traced the call...it's coming from inside the house!!!"
His bosses in Mexico City acknowledge the error so maybe they took action
against him.... or I hate to say it... but maybe the mob is involved.

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Scammed at Krystal Ixtapa Hotel

by qwerty @, Oregon, USA, Friday, March 12, 2021, 09:53 (103 days ago) @ jay

While the 2 and the 8 are not adjacent, they can easily be confused. On most calculators, the 8 is in the top row and the 2 in the bottom row, but on most telephone keypads the 2 is in the top row and the 8 is in the bottom row. Since one of my pins contains one of these digits, I am very aware of this issue. It could have been an honest error, but not being handled properly to resolve.

Scammed at Krystal Ixtapa Hotel

by mindpilot @, la Playa Buenavista, Thursday, March 18, 2021, 06:07 (98 days ago) @ Yandosan
edited by mindpilot, Thursday, March 18, 2021, 06:18

I witnessed a similar thing a couple years ago ago at a hotel in La Ropa. The man in line in front of me to check out was leaving early because there was heavy construction going on right outside his room. I'm just in line behind him so I'm overhearing the conversation.

Apparently he had prepaid for the week. The hotel manager was unable for whatever reason to process a refund for the unused day and had to send him away with the agreement that he would have to initiate a chargeback on his card when he returned to the US.

I'm not sure this is a scam so much as the credit card companies making it difficult for both merchants and customers to make any kind of adjustments.

And they do make it difficult. I recently discovered to initiate a dispute with my Citi Bank Costco card, I have to print hard copy of all my documentation and mail it to a PO box. They will not accept anything electronically, and of course FedEx won't deliver to a PO box, so if you're outside the US, you're screwed.

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Correos

by ZihuaRob ⌂ @, Zihuatanejo, México, Thursday, March 18, 2021, 08:53 (97 days ago) @ mindpilot

I witnessed a similar thing a couple years ago ago at a hotel in La Ropa. The man in line in front of me to check out was leaving early because there was heavy construction going on right outside his room. I'm just in line behind him so I'm overhearing the conversation.

Apparently he had prepaid for the week. The hotel manager was unable for whatever reason to process a refund for the unused day and had to send him away with the agreement that he would have to initiate a chargeback on his card when he returned to the US.

I'm not sure this is a scam so much as the credit card companies making it difficult for both merchants and customers to make any kind of adjustments.

And they do make it difficult. I recently discovered to initiate a dispute with my Citi Bank Costco card, I have to print hard copy of all my documentation and mail it to a PO box. They will not accept anything electronically, and of course FedEx won't deliver to a PO box, so if you're outside the US, you're screwed.

Why? What's wrong with Correos Mexicanos? The only mail service I've had any difficulty with recently has been the U.S. Postal Service. EIGHT MONTHS to receive a letter from the USA, thanks to the previous Retrumplican administration intentionally sabotaging the mail system.

Correos

by midalake @, Thursday, March 18, 2021, 10:06 (97 days ago) @ ZihuaRob

I witnessed a similar thing a couple years ago ago at a hotel in La Ropa. The man in line in front of me to check out was leaving early because there was heavy construction going on right outside his room. I'm just in line behind him so I'm overhearing the conversation.

Apparently he had prepaid for the week. The hotel manager was unable for whatever reason to process a refund for the unused day and had to send him away with the agreement that he would have to initiate a chargeback on his card when he returned to the US.

I'm not sure this is a scam so much as the credit card companies making it difficult for both merchants and customers to make any kind of adjustments.

And they do make it difficult. I recently discovered to initiate a dispute with my Citi Bank Costco card, I have to print hard copy of all my documentation and mail it to a PO box. They will not accept anything electronically, and of course FedEx won't deliver to a PO box, so if you're outside the US, you're screwed.


Why? What's wrong with Correos Mexicanos? The only mail service I've had any difficulty with recently has been the U.S. Postal Service. EIGHT MONTHS to receive a letter from the USA, thanks to the previous Retrumplican administration intentionally sabotaging the mail system.

Packages with 3 day service taking 8-9 days, a regular stamped letter I mailed from Michigan taking 29 days to get to California.
It is criminal what Trump did to the Post Office.

Correos

by catlover, Thursday, March 18, 2021, 10:55 (97 days ago) @ midalake

Don't know where you guys have been, but that shit started long before Trump. But hey, if you got to keep kicking that dead horse, what ever blows your pantyhose.

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Correos

by ZihuaRob ⌂ @, Zihuatanejo, México, Thursday, March 18, 2021, 11:01 (97 days ago) @ catlover

Don't know where you guys have been, but that shit started long before Trump. But hey, if you got to keep kicking that dead horse, what ever blows your pantyhose.

BULLSHIT. NO, it didn't, but you are welcome to reside in whatever dreamworld fantasy you like and ignore how things got to where they are.

Correos

by midalake @, Thursday, March 18, 2021, 11:05 (97 days ago) @ ZihuaRob

Don't know where you guys have been, but that shit started long before Trump. But hey, if you got to keep kicking that dead horse, what ever blows your pantyhose.


BULLSHIT. NO, it didn't, but you are welcome to reside in whatever dreamworld fantasy you like and ignore how things got to where they are.

:megusta: :jam:

Correos

by catlover, Thursday, March 18, 2021, 18:38 (97 days ago) @ ZihuaRob

I reside in the US, so I think, no, make that I know more about the US postal system than you do.

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Correos

by ZihuaRob ⌂ @, Zihuatanejo, México, Thursday, March 18, 2021, 19:55 (97 days ago) @ catlover

I reside in the US, so I think, no, make that I know more about the US postal system than you do.

DeJoy ruined the postal service, but you go right ahead feeling like you know something. Apparently you need the anchor. I couldn't care less. Before DeJoy mail usually reached me from the USA in the same month. After DeJoy it took a record EIGHT MONTHS until Biden took office, then it went back to 3 weeks to a month. But you know so much more because... :snicker:

Correos

by jay @, Thursday, March 18, 2021, 19:24 (97 days ago) @ catlover

Don't know where you guys have been, but that shit started long before Trump.

And what evidence do you have for that? Personal anecdotes don't count. And your table manners still suck.

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Correos

by hromero ⌂ @, Thursday, March 18, 2021, 13:09 (97 days ago) @ ZihuaRob

Unfortunately I tracked an envelope from the U.S. to here. It took 3 days to come from Kentucky to a sorting facility in Mexico city. It then took 58 days to get processed in Mexico city and 14 days to arrive here in Zihuatanejo. I agree that what is being done to the U.S. postal service is horrible but I still find the mexican postal system to be much worse. Thankfully what was contained in the letter was not time sensitive so it didn't bother me and I was glad to have paid the minimal postage.

--
Humberto Romero
www.casaarcoiriszihuatanejo.com

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Correos

by ZihuaRob ⌂ @, Zihuatanejo, México, Thursday, March 18, 2021, 13:52 (97 days ago) @ hromero

Unfortunately I tracked an envelope from the U.S. to here. It took 3 days to come from Kentucky to a sorting facility in Mexico city. It then took 58 days to get processed in Mexico city and 14 days to arrive here in Zihuatanejo. I agree that what is being done to the U.S. postal service is horrible but I still find the mexican postal system to be much worse. Thankfully what was contained in the letter was not time sensitive so it didn't bother me and I was glad to have paid the minimal postage.

I haven't had any experiences like that since I lived here 47 years ago. Our mail is brought to our door by friends from the Oficina de Correos. Except for a piece of mail from the USA last year, our mail has always arrived in a timely manner, and mail from the States never takes more than 3 weeks. Sorry to hear you had a bad experience. Do you use an APDO or a street address?

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Correos

by hromero ⌂ @, Thursday, March 18, 2021, 14:37 (97 days ago) @ ZihuaRob

We use our street address. Once it gets here to Zihuatanejo the local office was very good about calling me and delivering it the same day. I had been down to the office beforehand to let them know that I was expecting something and to make sure they knew where we were when it arrived. The local office people are very kind and called me to let me know they were on their way. It isn't the only problem like that I have had but they were all with items coming from outside of Mexico. Perhaps it is with international packages that they struggle as I don't have anything from within Mexico delivered to me by mail to compare with.

--
Humberto Romero
www.casaarcoiriszihuatanejo.com

Avatar

Correos

by Talley Ho @, Playa la Ropa, Thursday, March 18, 2021, 15:17 (97 days ago) @ hromero

Our experiences are the same as yours. Once the items get to our local post office, our "mail carrier" is here almost immediately with our treasures.

We are about to have an envelope mailed to us from within Mexico. It will be interesting to see how long that takes!

Correos

by mindpilot @, la Playa Buenavista, Thursday, March 18, 2021, 18:11 (97 days ago) @ ZihuaRob
edited by mindpilot, Thursday, March 18, 2021, 18:48

I witnessed a similar thing a couple years ago ago at a hotel in La Ropa. The man in line in front of me to check out was leaving early because there was heavy construction going on right outside his room. I'm just in line behind him so I'm overhearing the conversation.

Apparently he had prepaid for the week. The hotel manager was unable for whatever reason to process a refund for the unused day and had to send him away with the agreement that he would have to initiate a chargeback on his card when he returned to the US.

I'm not sure this is a scam so much as the credit card companies making it difficult for both merchants and customers to make any kind of adjustments.

And they do make it difficult. I recently discovered to initiate a dispute with my Citi Bank Costco card, I have to print hard copy of all my documentation and mail it to a PO box. They will not accept anything electronically, and of course FedEx won't deliver to a PO box, so if you're outside the US, you're screwed.


Why? What's wrong with Correos Mexicanos? The only mail service I've had any difficulty with recently has been the U.S. Postal Service. EIGHT MONTHS to receive a letter from the USA, thanks to the previous Retrumplican administration intentionally sabotaging the mail system.

Always heard that Correos Mexicanos was not very reliable, especially with international items. Is that not true?

But my beef is not with the Mexican mail system, it with the credit card companies refusing to join the 21st century and insist on snail mail and voice communications.

But to directly answer your question, I don't know if Correos Mexicanos could provide tracking to a US address. I'm guessing no.