Your airport sucks!

The first time we took the United direct from Chicago, when we boarded were told there would be a delay and we could get off and stay close to the gate or stay- we stayed on. The plane had arrived from Canada and hit something pulling into the gate. When we arrive in "Z", the airport was a mess. The snake line was out the door. When we go to pick up our luggage was a mess also. When we got out side, there was a long line for the taxis- they were doing r/t as fast as they could. There were people arriving the first time and were trying to cut in the line. I think it was over 2 hours before we got to our hotel. Another larger 737 landed while we were in the immigration line. Because of the 2 United flights were arriving close together, United has been playing with the departure time.