OXXO on Playa la Ropa

This is not meant to be a discussion of the pros and cons of the new OXXO, just a report of what we did and the results.

We are around the corner from the new OXXO and above it by several stories. Last Wednesday, a week ago tonight, they installed the security lights on the roof. They weren't angled down, but a bit up from level.

It was horrible! Not only was our top deck fully illuminated, so was the bedroom.

We took action! Yesterday he went to the corporate website and filled out their contact form. Of course, he started out with how pleased we are to have an OXXO nearby. Then explained the situation with the lights and included the information that we had checked another OXXO in town, the one on Kyoto Circle, and their same lights were pointed down fully illuminating their parking areas. Then to close, another positive comment.

Today we saw the lights get changed. It's now dark. The OXXO is fully illuminated but we aren't!!!!!!

Why am I sharing this??? If you have a complaint, obviously corporate is responsive. If there are other issues, like about the signs, or whatever, this method worked for us.

It's refreshing to get a positive response and action in just 24 hours. We will send them a thank you.