by Talley Ho @, Playa la Ropa, Saturday, May 02, 2020, 19:06 (381 days ago) @ mexicoman

Thanks for that Mexicoman.

My e-mail followed the formula: Say something complimentary, state the issue you have, politely, NOT saying anything about being a foreigner, then closing with another compliment.

The person I e-mailed was not local, was corporate, and his job is to handle customer issues.

Sorry you are overwhelmed, and I did not mean to add to your distress.

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