Scammed at Krystal Ixtapa Hotel

by Yandosan, Saturday, March 06, 2021, 09:15 (67 days ago)

I checked out of Krystal Ixtapa in late September after a 2 night stay. The hotel clerk Ignacio Marroquin said he accidentally pushed 8 instead of 2 so the bill was 8798 not The correct amount of 2798 pesos. He apologized profusely and asked me to sign the bill with the promise of a 6000 peso refund and gave me the receipt promising 6000 peso credit. Then he gave me an email which turned out to be fake. Expedia tried to help but cannot. The hotel has promised by email to send the money to my account but keep stalling.My bank just got back to me and won't help claiming it has something to do with changing exchange rates, truly bizarre. WTF. Can anyone offer advice or maybe a lawyer in Zihuatanejo. I got ripped off here and no one seems able to help.


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