Scammed at Krystal Ixtapa Hotel

by ZihuaRob ⌂ @, Zihuatanejo, México, Saturday, March 06, 2021, 10:57 (70 days ago) @ Helene

There is also a consumers protection agency here. Profecta or something like that. Rob knows.

Here ya go, Yandosan.

Procuradoría Federal del Consumidor (PROFECO)

The mention of going to PROFECO should be enough to get the results you seek. You don't need to speak or write Spanish, though it might help speed things up. Just list the details of the event as you have here and send them any copies you have of bills and other contact with the hotel. This is the first time in over 30 years that I've heard of something like this from the Krystal, and I suspect they aren't very happy with their employee who should've simply made out another bill. Best of luck in getting this resolved.

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