Airport - customs intimidation techniques

Hello everyone,
We arrived today to ZIH, we were prepared to be harassed by customs because we were bringing a lot of bags - to our surprise everything went smoothly. They asked some questions, had us press the button got green and off we went. We had read and reread how much you can bring in, and had receipts for everything, and also knew we were at the whim of the person at the airport.

However, a gentleman on our same flight was being harassed by the agents. He brought in two iPads, and the agent was telling him that he would need to confiscate one of them. Understandably, the traveler was very upset and saying they could not confiscate it because it belonged to the US Government. If I were him, I would not come back based not he way he was treated: the agent used intimidation techniques. Not sure what the outcome was, probably he paid a fine and taxes, but really, totally unnecessary.

We need to do better to welcome the tourists that help activate the local economy.

Warm holiday wishes to those who celebrate.
BL

No doubt with the number of eyes and sheer volume of people they need to process the ability for customs to rip people off is diminished. But I will never forget the disgrace I witnessed in July.