Tenencia bring a book

About your observation that the lines appeared shorter at 10...... We have found, and others will likely disagree, that the local residents want to arrive at an agency, business, bank, whatever, shortly before they open at 9, so they can get in. We have found that if we arrive after 10 and before 12, there are generally no waits at all.

Of course, now that will completely go to hell.