Price checking at Soriana

by Little Guy @, Sunday, October 30, 2022, 18:00 (92 days ago)

I don’t know whether this is a recent phenomenon, but I have had to have two price corrections done today at Soriana. Everyone was good about it, but there was quite a price discrepancy.

First, I bought two 980 ml bottles of Cuervo Especial that were priced at M$217.

(Don’t shame me about that product. Yesterday I bought a bottle of Adictivo for M$1010 at Tequila Por Favor. A friend will be arriving this week and I want him to taste a variety of tequilas and mescals.)

The Especial rang up at M$241, so I had to go through a process of getting the price corrected. That was only M$48 of correction.

I saw that there was a promotion on that included rum and mescal. Buy one, get 50% of the second bottle. So later in the day I went back. My rum was M$475/bottle; the mescal was M$559/bottle.

It rang up as M$475 twice and M$559 twice. I pointed out that the second bottle of each should be 50% off. The teller “corrected” it by deducting M$279.50.

I pointed out that was only 50% off of the second bottle of mescal. I still needed 50% off of the second bottle of rum. She couldn’t accomplish that, so it got the supervisor involved.

I had taken a photo of the promotional sign and showed it to both of them.

Eventually both discounts were properly applied for M$517. Add that to the previous M$48 and there was M$565 in potentially missed savings for just me today. That might not be a lot of money for some people, but I can sure use that M$565.

I wonder how many people have been less diligent about checking their receipts in the past couple of days and how much potential savings was lost.

Price checking at Soriana

by rojo, Sunday, October 30, 2022, 19:20 (92 days ago) @ Little Guy

Soriena is real bad with the prices. I had some products that the cashier was charging more than the marked price and they wanted me to move to the side till they could check it out, I refused to move and held up the line until they corrected their mistake. Some of their prices are way out of line with the other box stores in town. Watch what they are running at the till and what they are advertising for prices

Price checking at Soriana

by Shelby, Monday, October 31, 2022, 01:29 (92 days ago) @ rojo

Cashier charged us $35mxp fora single garlic bulb, when asked to correct it was $6mxp

Price checking at Soriana

by mindpilot @, la Playa Buenavista, Wednesday, November 02, 2022, 09:02 (89 days ago) @ Little Guy

I'm generally so anxious to be done and home by the time I hit the checkout line that I'm not that diligent. So, thank you for reporting.

What is really high on my Soriana WTF? list is that they make the checkers scan a can of soda 24 times if you buy a case.

A POS system that doesn't allow a manual count entry probably isn't very good at keeping barcodes and posted prices in sync either.

Walmart.

Price checking at Soriana

by Padrino ⌂ @, San Diego/Rosarito, Wednesday, November 02, 2022, 09:38 (89 days ago) @ mindpilot

This is a management issue. This technology is readily available and de rigueur for any natiowide grocery chain. Someone in upper level management needs to retire.

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Price checking at Soriana

by jaui @, Zihuatanejo, Wednesday, November 02, 2022, 12:43 (89 days ago) @ Padrino
edited by jaui, Wednesday, November 02, 2022, 13:04

This is a management issue. This technology is readily available and de rigueur for any natiowide grocery chain. Someone in upper level management needs to retire. "

11-02-2022
@Padrino

:megusta:

Exactly, there's NO excuse for the pricing errors people, including myself, are routinely finding at Mega Soriana N°939.
It's a giant company, not a "Mom & Pop" miscelánea en la esquina.

In general about that particular store, to avoid getting charged an incorrect price, one needs to always check their receipt, and memorize or jot down the price.

Another very common error there is those yellowish sale price tags they place on the shelf where the product is, often times are NOT REMOVED when the sale or promotion expires.
For example, you get to la caja wanting to pay 2x 39, and you see that they charged 25 pesos each, as that's what the yellow tag indicated.
Go back and check the sale price yellow tag, & discover that the sale expired on the previous day, because store personnel failed to remove it the day before.


@Zihuateco

" one Cajera punched in 12*, scanned the product and did not have to go through the hocus pocus routine 12 times."

:megusta:
Yes, knowing the "tricks of the trade" helps expedite the situation.

--
jaui

Price checking at Soriana

by Ironwood @, Wednesday, November 02, 2022, 13:21 (89 days ago) @ jaui

Here in the frozen north - and I suspect in the US as well - for years the policy in most grocery stores is that if the product scans at a higher price than the shelf price, you get the item free, up to $10.

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Price checking at Soriana

by jaui @, Zihuatanejo, Wednesday, November 02, 2022, 13:39 (89 days ago) @ Ironwood

Here in the frozen north - and I suspect in the US as well - for years the policy in most grocery stores is that if the product scans at a higher price than the shelf price, you get the item free, up to $10. "

11-02-2022

Hola @Ironwood

Great policy.
There is a similar one here in at least one popular store, in which IF the cajera (o) doesn't give you the receipt, the item is free.

Another related point here in most of the stores, though they'll probably have to call el Gerente to do it:
Sometimes after the regular price increases the previous price sticker remains on the shelf as personnel failed to remove it, & replace it with a new sticker with the current price.
The register will ring up the latest price.
My experience is that stores will honor the price of the old sticker on the shelf, albeit with ½ a fuss calling the gerente, etc.

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Price checking at Soriana

by mexicoman @, Playa Del Carmen, Wednesday, November 02, 2022, 09:44 (89 days ago) @ mindpilot

I'm generally so anxious to be done and home by the time I hit the checkout line that I'm not that diligent. So, thank you for reporting.

What is really high on my Soriana WTF? list is that they make the checkers scan a can of soda 24 times if you buy a case.

A POS system that doesn't allow a manual count entry probably isn't very good at keeping barcodes and posted prices in sync either.

Walmart.

Handing the checker one of the cans and saying veinticuatro while pointing at the cart has always worked for me. And my pronunciation is not perfect. By the way I have found that it works for juice, milk, etc.!

Price checking at Soriana

by Zihuateco @, Wednesday, November 02, 2022, 10:35 (89 days ago) @ mexicoman

Much to our surprise, one Cajera punched in 12*, scanned the product and did not have to go through the hocus pocus routine 12 times. My wife commented to her how the others go through the hocus pocus routine. The cajera just smiled and said, I have been here ten years and we are all trained the same way, some just do it different.

Price checking at Soriana

by Ironwood @, Wednesday, November 02, 2022, 13:31 (89 days ago) @ Little Guy


First, I bought two 980 ml bottles of Cuervo Especial that were priced at M$217.

(Don’t shame me about that product. Yesterday I bought a bottle of Adictivo for M$1010 at Tequila Por Favor. A friend will be arriving this week and I want him to taste a variety of tequilas and mescals.)

Don't apologize. Last season I bought two bottles of La Viuda de Romero tequila at Soriana at a very low price, (and 50% off the 2nd bottle) for margaritas....and Rob said it was the same gut-rot that the borrachos drink on the beach at night. As expected, we and our margaritas don't know the difference. For us, Cuervo Especial would be for "special occasions".
Take that, you tequila snobs.