Internet Speed

In our condo complex, we are seeing very low speeds with Telmex Infinitum service. I'm not a TV streamer, but Netflix says you need a minimum of 3 mb per second and we are now under 2mb per second, so people with smart TVs or Firesticks are out of luck. I'm wondering if this is a localized phenomena to our condo or with more people in town and more overall internet usage, the existing pipe's bandwidth is basically rationed with lower speed to everyone. The Infinitum server comes up as Acapulco when I run the test.

The link I'm using to run the test is as follows: https://www.speedtest.net/